At a Glance
- Tasks: Assist in planning and executing events for up to 200 guests, ensuring seamless coordination.
- Company: Join a leading hotel brand known for its vibrant culture and exceptional service.
- Benefits: Enjoy free meals, gym access, and up to 33 days of annual leave.
- Other info: Dynamic role with potential for larger events and a supportive team environment.
- Why this job: Kickstart your career in events with hands-on experience and growth opportunities.
- Qualifications: 2 years of professional experience and strong communication skills required.
The predicted salary is between 34151 - 34151 £ per year.
Assist the Meetings & Events department to achieve maximum revenue and client relationships through effective sales techniques and strategies, providing excellent customer service to all clients. In this role, you will assist in planning and executing meetings, events and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents and team members to ensure seamless coordination and delivery of all aspects of the event. The role is a junior position focused on short leads bookings with the potential to handle larger events after a few months.
Main responsibilities
- Respond to enquiries from agents/clients by phone and email within 24 hours in a professional manner.
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager.
- Promote special offers where appropriate and maximize each sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary.
- Ensure all business is chased and departmental guidelines followed.
- Ensure that all details are clearly communicated in a professional and timely manner.
- Conduct show‑rounds for existing bookings and for new clients in a timely and professional manner.
- Conduct site inspections and requirements meetings with clients, promoting the hotel to its best advantage.
- Ensure client receives a detailed event order in advance of their event.
- Communicate this information in a timely and accurate way to all operational departments.
- Produce and distribute weekly sheets listing forthcoming events.
- Attend the pre‑convention meeting as required.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Receive feedback from the client during and after the event via the Client Questionnaire and post‑event call.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued, and forward all relevant comments to Pullman London St Pancras personnel.
- Adhere to accounting procedures, obtain pre‑payments, reconcile and check final invoices, and send to the client within 48 hours of departure; handle any account queries within 48 hours.
- Achieve personal weekly target.
- Record all denied business from the Pullman London St Pancras diary, ensuring business is referred to other Pullman/Accor properties.
- Maintain strong market awareness through competitor site inspections.
- Keep client files in order and up to date for quick reference.
- Attend and participate in all internal meetings.
- Attend any meeting or training sessions as required by management.
Reporting line
Reports to Meeting & Events Manager.
Profile
The candidate will embody a mindset of curiosity, open‑mindedness, interpersonal skills and a sense of initiative.
Education / Professional experience
At least 2 years’ professional experience. Computer literate. Fluent in English; a second language would be a plus.
Skills / Qualities
- Organization and time management skills.
- Strong communication skills both written and verbal.
- Proficient in Microsoft Office and systems.
- Administration and problem‑solving skills.
- Ability to work to deadlines.
- Customer focused.
- Attention to detail.
- Driven to maximise sales and meet departmental budgets.
- Understands and follows departmental SOPs.
- Strong team player.
- Professional and committed.
- Experience with OPERA and Delphi systems.
Additional Information / Benefits
- Bonus Breaks: Enjoy two complimentary one‑or‑two‑night stays per year at other Accor properties across the UK.
- Pension Scheme: Secure your future with our contributory pension plan.
- Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide.
- Complimentary Meals: Free meals provided while on duty.
- Wellness Perks: Free access to the hotel gym.
- Employee Assistance Programme: Confidential support available 24/7.
- Annual Leave: Up to 33 days of annual leave per year (including public holidays).
Salary
£16.84 per hour (£34,151 per annum). The successful candidate must already have eligibility to work in the UK.
Meeting and Events Coordinator employer: Accor Hotels
At Pullman London St Pancras, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As a Meeting and Events Coordinator, you will benefit from comprehensive training, generous annual leave, and wellness perks, all while working in a dynamic environment that values teamwork and customer satisfaction. With opportunities for career advancement and the chance to create memorable experiences for clients, this role is perfect for those seeking meaningful and rewarding employment in the heart of London.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the meetings and events sector. You never know who might have a lead on your dream job or offer some valuable advice.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past events, even if they were just small gatherings. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. It shows your enthusiasm and professionalism, which are key in this customer-focused role.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out!
We think you need these skills to ace Meeting and Events Coordinator
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for events and customer service shine through. We want to see that you’re excited about the role and ready to bring your A-game to our team!
Tailor Your CV:Make sure your CV is tailored to the Meeting and Events Coordinator position. Highlight relevant experience and skills that match the job description, like your organisation skills and any previous event planning you've done.
Be Professional Yet Friendly:In your cover letter and any written communication, strike a balance between professionalism and friendliness. We love a good chat, but we also appreciate clear and concise communication, so keep it friendly but to the point!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know Your Events Inside Out
Before the interview, brush up on your knowledge of event planning and coordination. Familiarise yourself with different types of events, from corporate meetings to weddings, and be ready to discuss how you would handle various scenarios. This shows your passion for the role and your understanding of what it entails.
✨Show Off Your Communication Skills
As a Meeting and Events Coordinator, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences where you successfully communicated with clients or team members to resolve issues or enhance an event. This will demonstrate your interpersonal skills.
✨Be Ready to Discuss Sales Techniques
Since the role involves maximising sales opportunities, prepare to talk about effective sales techniques you've used in the past. Think of specific instances where you promoted services or upsold products, and be ready to explain how you achieved success. This will highlight your ability to drive revenue.
✨Demonstrate Your Organisational Skills
The job requires excellent organisation and time management. Be prepared to share how you prioritise tasks and manage multiple projects simultaneously. You could even bring a sample of your organisational tools or methods to the interview to visually demonstrate your approach.
