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For Companies At a Glance
- Tasks: Perform luxurious spa treatments and provide exceptional service to guests.
- Company: Join the prestigious Raffles London OWO, known for its luxury and excellence.
- Benefits: Enjoy 28 days holiday, competitive pay, and a vibrant work environment.
- Other info: Work in a dynamic team with opportunities for growth in a luxury setting.
- Why this job: Be part of a wellness journey and create memorable experiences for guests.
- Qualifications: NVQ Level 3 or equivalent and 2 years' experience as a spa therapist.
The predicted salary is between 25000 - 30000 £ per year.
Your role will be responsible for performing spa treatment sessions within the spa and wellness department at the Raffles London OWO. Perform spa treatments in a safe and professional manner to the guest and member. You will endeavour to keep yourself updated with the latest trends and servicing protocols, in an effort to provide uncompromising attention to the guest and member. You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests’ expectations.
Responsibilities
- Act as an Ambassador for the spa representing the brand values for colleagues establishing relationships with internal and external stakeholders.
- Maintain a professional appearance at all times.
- Knowledgeable about all aspects of treatments, products, spa therapy and the facility.
- Perform spa treatments in a safe, professional and hygienic manner.
- Recommend treatment aftercare and sell spa retail products.
- Maintain ample inventory of necessary products to perform treatments, all in an orderly and neat fashion.
- Maintain the high standards of the treatment rooms and its inventory and equipment.
- Report for appointments on time and thoroughly review appointments before completing each service.
- Always maintain a courteous, friendly and professional demeanour with guests/members.
- Assist in the operations of the spa, reception, thermal areas and whenever possible for spa guests and colleagues.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances.
- Anticipate possible and probable hazards and conditions and either correct them or pre‑plan a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
- Maintain current professional license.
- NVQ Level 3 or equivalent.
- Minimum of 2 years’ experience as a spa therapist.
- Passion for wellness and previous experience working in luxury spas.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Benefits
28 days holiday including
Spa Therapist in London employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist in London
✨Tip Number 1
Network like a pro! Connect with fellow spa therapists and industry professionals on platforms like LinkedIn. Attend wellness events or workshops to meet potential employers and showcase your passion for the spa industry.
✨Tip Number 2
Show off your skills in person! If you can, offer to do a trial treatment or demo at the spa you're applying to. This gives you a chance to shine and demonstrate your expertise while also getting a feel for the team and environment.
✨Tip Number 3
Be proactive! Follow up after your interview with a thank-you note that highlights your enthusiasm for the role. It shows you're genuinely interested and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find the perfect spa therapist role. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Spa Therapist in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for wellness and spa treatments shine through. We want to see that you’re not just looking for a job, but that you genuinely care about providing exceptional experiences for our guests.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in luxury spa environments. We love seeing how your past roles align with what we do at Raffles London OWO, so don’t be shy about showcasing your skills!
Be Professional: Since you’ll be representing our brand, keep your application polished and professional. This means checking for typos, using a clean format, and ensuring your tone matches the high standards we uphold in our spa.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the spa treatments you’ll be performing. Brush up on the latest trends and techniques, and be ready to discuss your experience with different therapies. This shows your passion for wellness and helps you stand out as a knowledgeable candidate.
✨Dress to Impress
Since you'll be representing the spa's brand values, it’s crucial to maintain a professional appearance. Choose an outfit that reflects the luxury environment of Raffles London OWO. A polished look not only boosts your confidence but also makes a great first impression.
✨Practice Your Customer Service Skills
Exceptional communication is key in this role. Prepare for common customer service scenarios and think about how you would handle them. Show that you can maintain a friendly and professional demeanour, even under pressure, which is essential in a luxury spa setting.
✨Be Ready to Discuss Health and Safety
Familiarise yourself with health and safety protocols relevant to spa treatments. Be prepared to talk about how you ensure a safe environment for guests and colleagues. This demonstrates your commitment to safety and professionalism, which is vital in any spa setting.