At a Glance
- Tasks: Lead and inspire the housekeeping team to deliver top-notch cleanliness and guest experiences.
- Company: Join the prestigious Raffles London, known for luxury and exceptional service.
- Benefits: Enjoy 28 days holiday, free meals, and discounts at Accor outlets.
- Other info: Opportunities for growth and fun events await you in this dynamic role.
- Why this job: Be a key player in creating unforgettable stays for guests in a vibrant environment.
- Qualifications: Passion for service, strong communication skills, and ability to thrive under pressure.
The predicted salary is between 25000 - 30000 £ per year.
Scope Of Position
To oversee and lead the housekeeping duties within the Residential department, be distinctive in guiding and training Room Attendants on your allocation and checking the standards of cleanliness in the vacant and occupied apartments to deliver the ultimate and seamless guest experience.
To ensure all apartments, corridors, staircases and service areas are kept to the highest standard of cleanliness to meet The Raffles London standards and to act as an ambassador of the Raffles values during your interaction with guests and colleagues.
To assist with hotel housekeeping when required.
Responsibilities
- Operation
- To provide day to day direction and allocation of tasks for room attendants and house porters on the floor.
- To participate in or lead departmental meetings and training sessions.
- To liaise with other departments to ensure positive communication and offer support.
- To maintain effective communication with the housekeeping department and elevate any issues or problems to Senior/Head/Executive Housekeepers.
- To ensure smooth running of housekeeping team through effective teamwork.
- To report any maintenance faults and ensure that repairs are carried out.
- To interact in an intuitive, warm, generous and professional way with all guests, anticipating their needs and responding to any requests.
- To be knowledgeable of all the hotel service and outlets to respond to any guest requests.
- To ensure that the team uses knowcross to communicate smoothly.
- To report and follow up on any engineering issue in knowcross.
- To be aware of the status of all rooms, to follow up and respond promptly to any room queries (e. g., room placed in Q from the Front office team).
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned, including working in a different department or restaurant, than usually assigned.
- Leadership
- Ensuring composure under pressure and providing leadership and guidance to the team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
- Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‑planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
Essential
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi‑task while maintaining an immaculate and professional appearance.
- Understanding and willingness to contribute to a 24h operational schedule when required.
Desirable
- Previous housekeeping and supervision experience.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
- Disclaimer
- The information and statements in this Job Description only indicate the general nature and level of work to be performed by the employee.
They are not an exhaustive list of all required responsibilities, duties and skills.
Additional duties may be assigned and requirements may vary from time to time, in particular during special project periods.
You may also be required to work in another position and another department from time to time, dependent on the needs of the business and within reason.
- Please note that this position will involve an element of pulling, lifting, pushing and/or manual handling.
- This position requires the fulfilment of night shift duties based on the operational needs of the business.
The ability and willingness to work during these hours is a necessary condition of employment.
- Employee Benefits
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
- Staff meals while on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‑filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
- Worldwide development opportunities across Accor’s extensive brand portfolio.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Residential Housekeeping Floor Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Residential Housekeeping Floor Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
