At a Glance
- Tasks: Welcome guests and ensure they have a memorable experience from arrival to departure.
- Company: Join a vibrant team in the hospitality industry focused on guest satisfaction.
- Benefits: Enjoy free meals, paid holidays, and even free stays across the UK!
- Other info: Flexible hours and opportunities to work in both reception and food & beverage.
- Why this job: Be the first point of contact and create lasting impressions for guests.
- Qualifications: Previous experience in hospitality and excellent customer service skills are preferred.
The predicted salary is between 20000 - 25000 £ per year.
First impressions are everything. As a Receptionist, you will take care of the guests from their arrival through to their departure by ensuring they have a memorable experience with us.
Responsibilities
- Welcomes guests and takes care of them from their arrival through to departure
- Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
- Helps encourage customer loyalty by building friendly, personalized relationships
- Anticipates guests' needs and takes them into consideration
- Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
- Handles phone calls and emails
- Passes information on as necessary to other departments (floor staff, technical, etc.) and to other members of the front-desk team
- Work both in reception and F&B sides (Breakfast & Restaurant/Bar)
- Able to work in the kitchen to prepare and serve breakfast, replenish buffet, etc.
Qualifications
- Previous experience in a similar role and Opera knowledge is preferable
- Friendly, approachable with excellent customer service skills
- Flexibility in working hours is essential
- Basic IT skills
Benefits
- Free meals on duty
- Paid holidays
- Free stays in UK
- Cycle to work scheme
- Pension scheme
- And much more...
Reception & Breakfast Team Member in London employer: Accor Hotels
Join our vibrant team as a Reception & Breakfast Team Member, where your role is pivotal in creating unforgettable experiences for our guests. We pride ourselves on a supportive work culture that values personal connections and offers numerous benefits, including free meals on duty, paid holidays, and opportunities for career growth. Located in a dynamic environment, we ensure our employees thrive both professionally and personally, making us an exceptional employer in the hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Reception & Breakfast Team Member in London
✨Tip Number 1
Make sure to showcase your personality during interviews! As a Reception & Breakfast Team Member, being friendly and approachable is key. Let your warmth shine through and show how you can create memorable experiences for guests.
✨Tip Number 2
Practice your communication skills! Since you'll be handling phone calls and emails, it's important to sound confident and clear. Try role-playing with a friend to get comfortable with different scenarios you might face at the reception.
✨Tip Number 3
Research the company culture! Understanding what makes the place special can help you connect with the interviewers. Check out their website and social media to get a feel for their vibe and values.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Reception & Breakfast Team Member in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your customer service skills!
Tailor Your Experience:Make sure to highlight any previous experience in similar roles, especially if you've worked with guests before. We love seeing how your background aligns with what we do, so connect the dots for us!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us understand why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research the company. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Breakfast Team Member, customer service is key. Prepare examples from your previous experience where you went above and beyond for a guest. Highlight how you built relationships and anticipated needs, as this will demonstrate your fit for the role.
✨Practice Common Interview Questions
Think about common questions you might be asked, such as how you handle difficult guests or how you prioritise tasks during busy periods. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Dress the Part
First impressions matter, especially in a front-facing role. Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of presentation in the hospitality sector.
