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- Tasks: Welcome guests, manage night audits, and ensure exceptional service during night shifts.
- Company: Join the IBIS Budget Whitechapel, part of the global Accor network.
- Benefits: Earn £14.44/hour, enjoy free hotel stays, discounts, and access to a talent gym.
- Why this job: Make memorable moments for guests while growing your skills in a dynamic environment.
- Qualifications: Self-starter with customer service focus; night audit experience is a plus.
- Other info: Flexible shifts, inclusive culture, and limitless opportunities across 5000 hotels worldwide.
The predicted salary is between 11 - 17 £ per hour.
Our mission at IBIS Budget Whitechapel is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you.
By working at the IBIS Budget Whitechapel you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Salary - £14.44/hour
Fixed Term Maternity Cover for 6 months - Working 3 nights a week (23.4 hours a week).
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).
If you feel you are the right candidate for the role as our Night Team Auditor, please click ‘apply’ now! We’d love to hear from you!
As our next Night Auditor, you…
- Are the ‘face of IBIS Budget Whitechapel’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing of night audit and nightly reports
- Assist security with monitoring building security
- Aid in the operations for the day team to ensure exceptional service is provided around the clock
- Work the unique night shifts at our hotel from 11pm to 7.18am
- Keep tables and service areas clean and tidy as per procedure manual.
- Take responsibility for your designated section and station.
- Any other reasonable request as required by your Supervisor or Hotel Management.
- Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling. Ensure accuracy by repeating order(s) to the guests.
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.
What we are looking for:
- A self-starter with the ability to work unsupervised.
- A can do attitude for multitasking.
- Flexible to work 5 days a week on a rotation basis from Monday to Sunday.
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions.
- A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on.
- Night Audit experience is highly regarded as this role will provide a great career path into other areas of operations or finance.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data – When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Night Team Member (Maternity Cover) in London employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Team Member (Maternity Cover) in London
✨Tip Number 1
Get to know the company! Before your interview, check out IBIS Budget Whitechapel's vibe and values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills can enhance the guest experience, as that's what it's all about at IBIS.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A stylish and functional outfit will not only boost your confidence but also align with the hotel's image.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Team Member (Maternity Cover) in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can add that personal touch to our guests' experiences.
Tailor Your Application: Make sure to customise your application for the Night Team Member role. Highlight any relevant experience, especially in customer service or night audit roles, and connect it back to how it aligns with our mission at IBIS Budget Whitechapel.
Show Your Passion: We love candidates who are genuinely excited about hospitality! In your application, share why you’re passionate about creating memorable moments for guests and how you can contribute to our welcoming atmosphere during the night shifts.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and we can’t wait to hear from you. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research IBIS Budget Whitechapel and the Accor network. Understand their mission to create memorable moments for guests and think about how you can contribute to that goal. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Night Team Member, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your problem-solving skills and how you handle challenging situations, as this is crucial for creating memorable guest experiences.
✨Demonstrate Flexibility and Initiative
The job requires a self-starter who can multitask and work unsupervised. Be ready to discuss times when you've had to adapt quickly or take the initiative in your previous roles. This will reassure the interviewers that you're capable of handling the unique challenges of night shifts.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for growth within the Accor network, or how they support employee well-being. This shows that you're not just interested in the job, but also in being part of the company’s future.
