At a Glance
- Tasks: Plan and execute exciting meetings and events for up to 200 guests.
- Company: Join a vibrant team at Pullman London St Pancras.
- Benefits: Gain valuable experience, develop your skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth into larger event management roles.
- Why this job: Be the mastermind behind unforgettable events and build lasting client relationships.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Assist the Meetings & Events department to achieve maximum revenue and client relationships through effective sales techniques and strategies, providing excellent customer service to all clients. In this role, you will assist in planning and executing meetings, events and conferences for up to 200 guests, from start to finish. You will work closely with our clients, agents and team members to ensure seamless coordination and delivery of all aspects of the event. The role is a junior position focused on short leads bookings with the potential to handle larger events after a few months.
Main responsibilities
- Respond to enquiries from agents/clients by phone and email within 24 hours in a professional manner.
- Practice efficient and effective yield management in line with guidelines and in consultation with the Meeting and Events Manager.
- Promote special offers where appropriate and maximize each sales opportunity.
- Prepare contracts and ensure maximum conversion of all business taken in the Pullman London St Pancras diary.
- Ensure all business is chased and departmental guidelines followed.
- Ensure that all details are clearly communicated in a professional and timely manner.
- Conduct show‑rounds for existing bookings and for new clients in a timely and professional manner.
- Conduct site inspections and requirements meetings with clients, promoting the hotel to its best advantage.
- Ensure client receives a detailed event order in advance of their event.
- Communicate this information in a timely and accurate way to all operational departments.
- Produce and distribute weekly sheets listing forthcoming events.
- Attend the pre‑convention meeting as required.
- Greet client on arrival to the hotel at the start of their function and maintain a presence throughout the event.
- Receive feedback from the client during and after the event via the Client Questionnaire and post‑event call.
- Resolve any client disputes and complaints in a professional manner and within guidelines issued, and forward all relevant comments to Pullman London St Pancras personnel.
- Adhere to accounting procedures, obtain pre‑payments, reconcile and check final invoices, and send to the client within 48 hours of departure.
Meeting and Events Coordinator in London employer: Accor Hotels
At Pullman London St Pancras, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. Our commitment to employee growth is evident through tailored training programmes and opportunities to advance within the Meetings & Events department, ensuring you can develop your skills while contributing to memorable experiences for our clients. Located in the heart of London, our hotel provides a dynamic environment where every day brings new challenges and rewards, making it an ideal place for those seeking meaningful and fulfilling employment.
StudySmarter Expert Advice🤫
We think this is how you could land Meeting and Events Coordinator in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the meetings and events sector. You never know who might have a lead on your dream job or offer some insider tips.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for events shine through. A positive attitude can make a lasting impression.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're keen and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! We love seeing applications from motivated candidates who are eager to join our team. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Meeting and Events Coordinator in London
Some tips for your application 🫡
Show Your Passion for Events:When writing your application, let us see your enthusiasm for the meetings and events industry. Share any relevant experiences or projects that highlight your love for planning and executing events, even if they're on a smaller scale.
Be Professional Yet Approachable:Remember, we value excellent customer service! Use a friendly tone in your application while maintaining professionalism. This balance will show us that you can connect with clients and colleagues alike.
Highlight Your Communication Skills:Since this role involves a lot of coordination, make sure to emphasise your communication skills. Mention any experience you have in responding to enquiries or managing client relationships, as this is key to our success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Events Inside Out
Familiarise yourself with the types of events the company typically hosts. Research their past events and be ready to discuss how you can contribute to making them even better. This shows your genuine interest and helps you stand out.
✨Master the Art of Communication
Since this role involves a lot of client interaction, practice clear and professional communication. Prepare examples of how you've successfully handled client inquiries or resolved issues in the past. This will demonstrate your customer service skills.
✨Showcase Your Organisational Skills
Be ready to talk about your organisational abilities. Think of specific instances where you managed multiple tasks or coordinated events. Highlight any tools or methods you use to stay organised, as this is crucial for the role.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their event planning process or how they measure success in their meetings and events. It shows you're engaged and eager to learn more about the role.
