At a Glance
- Tasks: Assist in housekeeping by delivering linen, maintaining cleanliness, and supporting guest experiences.
- Company: Join the iconic Savoy Hotel, known for its luxury and exceptional service.
- Benefits: Earn £18.60 per hour, enjoy exclusive discounts, and access to gym facilities.
- Other info: Flexible hours with opportunities for growth and multi-skilling in a dynamic setting.
- Why this job: Be part of a team that creates unforgettable moments for guests in a prestigious environment.
- Qualifications: Experience in a high-quality hotel, strong communication skills, and a positive attitude.
The predicted salary is between 18.6 - 18.6 £ per hour.
Job Description
- Department: Housekeeping
- Inspired & supported by: Head Porter
Your purpose will be: To assist the Housekeeping department in operating smoothly and efficiently by ensuring timely delivery and collection of linen and supplies, maintaining cleanliness and order in guest and service areas, and supporting the team in creating exceptional guest experiences.
You will be accountable for
- Distributing linen and housekeeping supplies to guest floors and pantries.
- Restocking maid service stations; removing soiled linen, rubbish, and empty water bottles.
- Assisting with the upkeep and cleanliness of corridors, service areas, and back-of-house zones, including high dusting and cleaning ceiling lamps.
- Restocking minibar cabinets in corridors and pantries.
- Transporting water bottles between storage and pantries, returning empties to storage.
- Supporting stock control through regular inventory checks of linen, goods, and equipment.
- Handling all items with care and respect.
- Responding promptly to guest and colleague requests, including placing/removing extra beds, baby cots, or arranging twin bedding.
- Receiving and managing deliveries of housekeeping items such as toilet paper, tissue boxes, and other supplies.
- Assisting Room Attendants with room preparation and cleaning as needed.
- Acting in accordance with fire, health & safety regulations.
- Adhering to all Savoy policies and procedures.
- Being an active member of the Savoy team in our mission of “Turning Moments into Memories” for our guests.
Qualifications
What you will need to do this role
- Previous experience in a similar role within a high-quality or five-star hotel.
- Ability to work in a fast-paced environment while maintaining high standards.
- Excellent customer service and strong communication skills.
- Highly organised, able to work independently, and use initiative.
- Physically fit for the demands of the role.
- Enthusiastic, positive, and well-groomed with a professional presence.
- Flexibility to work full-time, including weekends on a rotational basis.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’sin it for you?
- Competitive salary, pension
- Accrued holidays
• Exclusive discounts
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayerroomand wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
- #J-18808-Ljbffr
Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
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✨Apply Through Our Website!
Don’t forget to check out the openings at Accor Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Housekeeping Floor Porter (0-hour Casual Contract), The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Accor Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Accor Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Accor Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Accor Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Accor Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
