At a Glance
- Tasks: Lead a dynamic hotel team to create unforgettable guest experiences.
- Company: Join a vibrant hotel within the Accor network, known for its diverse brands.
- Benefits: Opportunities for growth, competitive pay, and a supportive work environment.
- Other info: Experience London's charm with a complimentary one-night stay at the hotel.
- Why this job: Be part of a responsible hospitality vision and make a real impact.
- Qualifications: Fluent in English, strong communication skills, and customer service experience.
The predicted salary is between 25000 - 30000 £ per year.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
As our next Hotel Team Leader, you…
- Are passionate about guests and delivering great service.
- Have a strong level of knowledge and experience across the operations.
- Have a hands-on approach, are organised and supportive of your team.
- Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.
A little more information: As Hotel Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.
- Participate in hotel's organisation and manage the Front of House and Food and Beverage Team.
- Be readily available for the teams and hotel guests, and work with the Assistant Manager to ensure a high level of quality for all services.
- Focus on quality and ensure guest satisfaction and loyalty through handling complaints and coming up with solutions, analysing and replying to guest's feedback.
- Administration responsibility with invoicing, cash operations and activity reports.
- Carry out inventories in compliance with administrative and financial procedures.
- Are result-driven and understand what needs to be done in order to achieve the hotel goals.
Our hotel offers 84 rooms, and puts you within easy reach of London's iconic attractions. Our hotel has recently been refurbished in charming, contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground - look out for the surprising, playful touches that make this hotel special. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Qualifications:
- Fluent in English, both written and spoken (and a 2nd language would be a plus).
- Excellent communication, presentation and interpersonal skills - A strong team player.
- Customer service experience.
- Strong interpersonal and problem-solving abilities and the ability to lead by example.
Hotel Team Leader in London employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Team Leader in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Team Leader in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
