At a Glance
- Tasks: Create unforgettable experiences for guests from arrival to departure.
- Company: Join a diverse team at Adagio, where everyone is welcome.
- Benefits: Flexible part-time hours, with opportunities for growth and development.
- Other info: Work in a dynamic environment with rotating shifts, perfect for students.
- Why this job: Be the face of hospitality and make a real difference in guest satisfaction.
- Qualifications: Previous hotel experience is a plus; passion for service is essential.
The predicted salary is between 12 - 15 £ per hour.
First impressions are everything! As ambassador, you will take care of the guests from the moment they arrive through to the departure by ensuring they have a memorable experience with us.
We welcome people without a hospitality background. The essential is to share the same expectations and values and speak the same language as our clients.
Do you have a passion for guest experience, excellent service, interaction, detail orientation and positive energy? Are you curious, outgoing, caring and audacious?
In this role, you guarantee an optimum guest experience at all times, anticipating and managing every situation to ensure guest satisfaction. You are responsible for processing and following up all booking requests, applying all standards and procedures including billing and cashing in. You master and value our offer and loyalty program toward all customers, proactive to develop revenue and sales.
Qualifications- Previous hotel experience preferred.
- Guest-oriented and problem solver.
This is a part‑time position, 2 days per week. Rotating roster with early shifts (7 a.m. – 3:18 p.m.) and late shifts (3 p.m. – 11:18 p.m.). Available to work weekdays and weekends. Adagio is committed to promoting diversity and this position is open to everyone.
Guest Service Ambassador - Part Time (2 days per week) in London employer: Accor Hotels
At Adagio, we pride ourselves on creating a welcoming and inclusive work environment where every team member can thrive. As a Guest Service Ambassador, you will enjoy flexible part-time hours, opportunities for personal growth, and the chance to make a real impact on our guests' experiences. Our commitment to diversity and a supportive culture ensures that you will feel valued and empowered in your role, making it an excellent place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Ambassador - Part Time (2 days per week) in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with guests and what values they promote. This will help you connect with them during your chat!
✨Tip Number 2
Practice your guest interaction skills! Role-play with a friend or family member to get comfortable with handling different guest scenarios. Remember, it’s all about making that first impression count!
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will show you’re the perfect fit for ensuring guest satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Guest Service Ambassador - Part Time (2 days per week) in London
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for guest experience right from the start! In your application, share any relevant experiences or stories that highlight your passion for providing excellent service and creating memorable moments for guests.
Be Authentic:We want to know the real you! Don’t be afraid to let your personality shine through in your written application. Use a friendly tone and express your curiosity and positive energy – it’s what we value in our team!
Tailor Your Application:Make sure to align your skills and experiences with the job description. Highlight any previous roles or situations where you’ve demonstrated problem-solving and attention to detail, as these are key for the Guest Service Ambassador role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research the company and its values. Understand their approach to guest service and what makes them stand out in the hospitality industry. This will help you align your answers with their expectations and show that you're genuinely interested.
✨Showcase Your People Skills
As a Guest Service Ambassador, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully interacted with customers or resolved issues. Highlight your positive energy and caring nature, as these traits are key to creating memorable guest experiences.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to guest service. Practice responding to scenarios where you need to solve problems or handle difficult guests. This will demonstrate your problem-solving skills and your ability to stay calm under pressure.
✨Dress the Part and Bring Your A-Game
First impressions matter, so dress smartly and professionally for your interview. Also, bring along any relevant documents, like your CV or references. Show up with a positive attitude and be ready to engage with the interviewer, as your enthusiasm can make a lasting impression.
