Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front office team and ensure top-notch service for all guests.
- Company: Join a vibrant hotel committed to exceptional guest experiences.
- Benefits: Competitive pay, training opportunities, and a diverse work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be the face of the hotel and make every guest feel special.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service. Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel during Duty Manager Shifts. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPâs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit card transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Customer Relations
Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a âsalespersonâ by active selling of special promotions and facilities available within the Hotel. Implement the Accor values and Accor customer vision to âOffer the Best Service to Our Customersâ.
Talent and Culture Responsibilities
Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals. Effectively use the guest feedback to improve product and service delivery. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Supervisor / Duty Manager in London employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Front Office Supervisor / Duty Manager in London
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front Office Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for those interviews by researching the hotel and its values. Familiarise yourself with their service standards and think about how you can embody those in your responses. Show them youâre not just any candidate, but the perfect fit for their team!
â¨Tip Number 3
Donât underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
â¨Tip Number 4
Apply through our website! Weâve got loads of opportunities waiting for you, and applying directly can sometimes give you a leg up. Plus, itâs super easy to navigate and youâll be one step closer to landing that dream job!
We think you need these skills to ace Front Office Supervisor / Duty Manager in London
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring that friendly and engaging service vibe to our team. Donât be afraid to share a bit about yourself and what makes you unique.
Tailor Your Application: Make sure to tailor your application to the Front Office Supervisor role. Highlight your experience in leading teams, handling guest relations, and any relevant training you've conducted. We love seeing how your skills match up with what weâre looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out â it helps us see your strengths at a glance!
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about our company and culture!
How to prepare for a job interview at Accor Hotels
â¨Know the Hotel Inside Out
Before your interview, make sure you have a solid understanding of the hotelâs layout, services, and current events. Familiarise yourself with the key personnel and their roles, as well as any special promotions or facilities that are available. This will show your potential employer that you're genuinely interested and ready to hit the ground running.
â¨Demonstrate Leadership Skills
As a Front Office Supervisor or Duty Manager, you'll need to lead by example. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train staff and ensure service standards are met, as this is crucial for the role.
â¨Showcase Your Customer Service Expertise
Customer satisfaction is key in this role. Be ready to discuss how you've gone above and beyond for guests in previous positions. Share specific instances where you turned a negative experience into a positive one, demonstrating your commitment to Total Customer Satisfaction.
â¨Emphasise Your Communication Skills
Effective communication is vital in a hotel environment. During the interview, illustrate how youâve successfully communicated policies and procedures to your team. Discuss how you handle guest feedback and ensure that all staff are informed about updates, showcasing your ability to foster a collaborative work environment.