At a Glance
- Tasks: Enhance guest satisfaction and manage food & beverage operations in a dynamic environment.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Earn £16.95/hour, enjoy service charge, discounts, and complimentary hotel stays.
- Other info: Opportunities for training, development, and international career growth await you.
- Why this job: Be part of a team that creates exceptional dining experiences and fosters loyalty.
- Qualifications: Experience in food & beverage management and strong leadership skills required.
The predicted salary is between 35000 - 35000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
- Customer Relations
- Enhances guest satisfaction.
- Handles guest comments and complaints, ensuring follow-up.
- Develops close relationships with guests to encourage loyalty.
- Ensures guests receive a warm and personalised welcome.
- Professional Techniques / Production
- Organises and supervises the preparation of points of sale according to activity forecasts.
- Ensures that reference standards are properly applied.
- Checks that sales materials are well presented.
- In conjunction with the Head Chef, prepares the menus, organises purchases and ensures the update and application of cooking instructions.
- Plans changes in the menu, sets prices and organises the work for the day in coordination with the Head Chef.
- Talent & Culture Responsibilities
- Live and breathe Accor Brand and Service Standards.
- Manage and value the different food and beverage points of sale.
- Ensure information transmission in the concerned services.
- Develop team spirit and motivation by creating a good working atmosphere.
- Take part in or validate recruitments.
- Organise the welcome and integration of new employees.
- Prepare or check the work schedules, ensuring consistency with activity forecasts.
- Conduct annual performance appraisals and set targets for the team.
- Prepare training plans in conjunction with the managers under his/her responsibility and follow them up.
- Help employees improve their skills and provide support for career development.
- Apply labour legislation.
- Commercial / Sales
- Develop excellent relations with guests.
- Prepare the commercial action plan for the department and ensure implementation.
- Set daily sales targets for the team.
- Analyse guests' comments and share them with the team.
- Launch and deploy marketing initiatives in the local area to increase revenue.
- Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers.
- Know the market and customer expectations.
- Keep close track of what the competition is doing.
- Use creativity and innovation to facilitate commercial operations.
- Management and Administration
- Ensure that management results are in line with the hotel's targets.
- Guarantee the respect of procedures governing cash operations, administration and audits, in line with the brand's internal audit guidelines.
- Draw up, implement and ensure that internal checks are properly carried out.
- Supervise purchasing for the restaurant and kitchen, manage stocks and check that AccorShop purchasing targets are met as decided by the brand.
- Ensure that the equipment and cultural assets of the department remain in good condition and working order.
- Check inventories that have been carried out.
- Take part in 'Debtor' meetings and implement actions to recover debt.
- Ensure that food and beverage costs comply with requirements defined by the hotel and the brand.
- Hygiene / Personal safety / Environment
- Be responsible for keeping the equipment and furniture in good condition.
- Ensure machinery works reliably and follow up any technical work.
- Ensure that all F&B areas are kept clean and that hygiene and food safety standards are respected.
- Set up an action plan based on the hygiene analysis results and track implementation.
- Apply and ensure application of the hotel's security regulations (in case of fire etc).
- Be responsible for the security of people and property in the area under his/her remit.
- Qualifications
- Experience in a senior Food & Beverage role, preferably in a hotel, restaurant, or hospitality establishment.
- Strong leadership and team management skills with the ability to motivate and develop staff.
- Comprehensive knowledge of food and beverage service procedures, standards, and best practices.
- Excellent time management, communication, and interpersonal skills.
- Creative problem-solver with the ability to think quickly and make decisive decisions in a fast-paced environment.
- Customer-focused mindset with a genuine passion for delivering exceptional dining experiences.
- Proficiency in inventory management, cost control techniques, and financial analysis.
- Experience with point-of-sale (POS) systems and restaurant management software.
- Food safety certification or willingness to obtain certification.
- In-depth knowledge of various cuisines, culinary trends, and beverage programs.
- Experience in event planning and execution.
- Demonstrated ability to analyse sales data and guest feedback to drive operational improvements.
- Flexibility to work various shifts, including early mornings, late nights and weekends.
- Strong organizational and multitasking abilities.
- Vendor and supplier relationship management experience.
- Resilience and adaptability in managing challenging situations and changing priorities.
- Benefits
- £16.95 per hour.
- Service Charge.
- Pension Scheme.
- A Discount Card to be used in Accor Hotels Worldwide.
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C).
- Training & Development.
- Additional holidays with service.
- International Development Opportunities.
- And more: recommend a friend scheme; Employee Advisory Service.
Food & Beverage Assistant Manager (F/M/X) in London employer: Accor Hotels
Accor is an exceptional employer that values individuality and fosters a supportive work environment, making it an ideal place for those seeking a fulfilling career in hospitality. With a strong emphasis on employee growth through training and development opportunities, as well as unique benefits like complimentary hotel stays and a global discount card, Accor encourages its team members to thrive both personally and professionally. Join us in shaping the future of hospitality while enjoying a vibrant workplace culture that celebrates creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Assistant Manager (F/M/X) in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Accor. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for food and beverage shine through. Share stories that highlight your experience and how you connect with guests.
✨Tip Number 3
Be prepared to demonstrate your skills! If you're asked to do a practical task or role-play a guest interaction, don’t hold back. This is your chance to show how you handle real-life situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Accor right there, so keep checking back!
We think you need these skills to ace Food & Beverage Assistant Manager (F/M/X) in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how it aligns with our values at Accor.
Tailor Your Experience:Make sure to highlight your relevant experience in food and beverage roles. We love seeing how your past experiences can contribute to enhancing guest satisfaction and team spirit at Accor!
Be Specific About Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing a team or creating a memorable dining experience, specifics will make your application stand out.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining the Accor family!
How to prepare for a job interview at Accor Hotels
✨Know Your Stuff
Before the interview, dive deep into Accor's values and service standards. Familiarise yourself with their approach to guest satisfaction and how they handle complaints. This will show that you’re not just interested in the role but also in the company’s ethos.
✨Showcase Your Leadership Skills
As a Food & Beverage Assistant Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've motivated teams or improved staff performance in previous roles. Be ready to discuss your management style and how you foster a positive working atmosphere.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult guest or managing a busy service. Think through your responses ahead of time, focusing on your problem-solving skills and ability to think on your feet.
✨Bring Your Creativity to the Table
Accor values innovation, so be prepared to share your ideas for enhancing guest experiences or improving operational efficiency. Whether it’s a new menu idea or a marketing initiative, showing your creative side can set you apart from other candidates.
