At a Glance
- Tasks: Assist in creating stunning floral arrangements and exceed guest expectations daily.
- Company: Join the iconic Savoy Hotel, a leader in luxury hospitality.
- Benefits: Enjoy exclusive discounts, gym access, and a supportive work environment.
- Other info: Flexible role with opportunities for creativity and growth.
- Why this job: Be part of a legendary team and create memorable experiences for guests.
- Qualifications: Experience in luxury retail or hospitality and excellent communication skills.
The predicted salary is between 31500 - 38500 £ per year.
The Savoy is one of the world's most iconic hotels, blending rich history with innovation and creating special memories for guests through outstanding service excellence.
Your purpose will be to exceed guest expectations on a day-to-day basis within our Florist department, assisting with daily tasks in the retail shop, workroom, online orders, and guest communication.
You will be accountable for:
- Ensuring the flower shop and department meet the hotel brand & 5-star luxury standards.
- Providing professional service for all guest flower requests.
- Taking ownership of any guest request encountered to completion.
- Preparing all guest order requests as a priority and delivering them to guest rooms.
- Maintaining display stands to standard daily, including pricing in the flower shop.
- Assisting with guest orders as direct contact in a polite and helpful manner.
- Ensuring guests are charged through our POS system.
- Updating guest requests with trace, alert, and preference on profile.
- Being passionate, creative, and encouraging upsell and revenue opportunities.
- Maintaining, organising, and monitoring stock levels.
- Assisting the Savoy Flowers Team with ad hoc duties as required, especially at peak times.
- Working in a clean and tidy manner, clearing away items no longer in use.
- Keeping floors clean and dry to avoid slips or falls.
- Maintaining and cleaning retail areas in the shop.
- Building amicable and co-operative working relations with other departments.
- Complying with all Food Hygiene and Safety legislation.
- Acting in accordance with fire, health and safety regulations.
- Carrying out additional tasks as instructed by the leadership team.
- Adhering to all Savoy policies and procedures.
- Being an active colleague of the Savoy team in our mission of ‘Turning Moments into Memories’ for our guests.
Qualifications:
- 1 year experience in Luxury London Retail or Hospitality Industry.
- Outstanding communication skills, both written & verbal.
- A confident & dynamic speaker, able to communicate effectively with all levels of an organization.
- Enthusiastic and positive personality with the ability to build trusting relationships.
- Proven organizational skills, able to set and meet deadlines with quality results.
- Applicable job-related skills as per Accountable Duties.
Please note that flexibility and multi-skilling are important, and you may be asked to perform different tasks to meet the needs of our guests and colleagues.
What’s in it for you?
- Exclusive discounts at Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included).
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants.
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890.
- Colleague restaurant, interfaith prayer room, and wellness room.
- Laundry services for all colleagues.
- Gym access.
- Local discounts for F&B and retail.
Florist Intern at The Savoy Hotel in London employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Florist Intern at The Savoy Hotel in London
✨Get to Know Your Local Hotspots
In the hospitality food service game, it’s essential to know the local scene. Spend some time visiting restaurants, cafes, and bars in your area, especially those you’d love to work at. Chat with the staff, show genuine interest, and drop off your CV—some places prefer in-person applications over online submissions!
✨Leverage Your University’s Network
If you’re currently a student, don’t forget to tap into your university’s career services. They often have exclusive internship opportunities in hospitality, and they might host job fairs or networking events specifically for students. Use these platforms to connect with employers like Accor Hotels—a solid foot in the door!
✨Showcase Your Personality
When applying for internships in the food service industry, a great personality can set you apart. Use your social media profiles to show off your passion for food and hospitality. Post about your favourite dishes, share reviews, or even blog about your experiences in culinary adventures. Employers love to see that spark!
✨Get Involved in Local Events
Participate in local food festivals, pop-up events, or culinary classes. These are fantastic opportunities to network and get to know people in the industry. Many times, internship offers pop up from these engagements, so keep your eyes open and be ready to seize the moment!
We think you need these skills to ace Florist Intern at The Savoy Hotel in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In the hospitality-food-service game, customer service is key! Make sure your CV lists any relevant experience and highlights your ability to communicate with customers. Describe any roles where you've handled inquiries or resolved issues, as this will show that you can keep guests happy and engaged.
Include Relevant Certifications:Got any food safety, hygiene, or customer service certifications? Don’t forget to include them in your application! These can give you the edge we need at Accor Hotels because they demonstrate your knowledge of industry standards and commitment to excellent service.
Craft a Passionate Cover Letter:For an internship, showcase your enthusiasm for the hospitality industry in your cover letter. Tell us why you're eager to learn and how this experience will help you grow. Mention any particular areas of interest within the food service sector – it’ll make your application stand out!
Tailor Your Application to Accor Hotels:Every place has its vibe! Research Accor Hotels and tailor your application materials to reflect our mission and values. This might mean tweaking your CV to highlight experiences that align with our style or mentioning specific reasons why you want to join our team in your cover letter.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Service
In hospitality, it's all about that warm, welcoming vibe! We should demonstrate our enthusiasm for customer service during the interview. Think of examples where you've gone above and beyond for someone — even if it's just helping a friend or family member. It's not just about experience; your attitude counts for a lot in this field.
✨Master the Menu
If you're applying for an internship at Accor Hotels, spend some time looking at their menu or services. Get familiar with their special dishes or unique offerings and be ready to talk about what excites you about them. This knowledge can impress the interviewers and show that you're genuinely interested in what they do.
✨Be Ready for Scenario-Based Questions
Expect some questions that put you in hypothetical situations, like how you'd handle a difficult customer. Prepare by thinking through a few scenarios beforehand and how you would respond. This will help showcase your problem-solving skills and calm demeanour — essential traits in hospitality!
✨Highlight Your Willingness to Learn
As an intern, they want to see that you’re eager to absorb knowledge and develop your skills. Make sure to express your interest in not just doing tasks, but actually learning the ropes of the industry. Share what you hope to take away from the internship at Accor Hotels, whether it's mastering specific equipment or learning about team dynamics.
