At a Glance
- Tasks: Lead the pastry kitchen, create seasonal menus, and mentor junior staff.
- Company: Join the prestigious Raffles London OWO, known for excellence in hospitality.
- Benefits: Enjoy staff meals, enhanced pay, life assurance, and discounts at Accor outlets.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a world-class team and showcase your creativity in a luxury setting.
- Qualifications: Experience in a multi-outlet venue or 5-star hotel, with strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
Your role will be responsible for leading and managing the pastry kitchen operations within the Raffles London OWO. You will ensure all food is produced and served in line with the Raffles standard of excellence while adhering to health and safety legislation. Additionally, you will create, cost and develop seasonal and on‐trend pastry menus for all Raffles outlets and collaborate closely with food and beverage outlet teams to provide consistent service. You will give training and mentorship to junior staff and assist with their development.
Responsibilities
- Creating, developing and updating department standards, ensuring steps of service, recipe standards and cost control measures are met and adhered to.
- Ensuring the kitchen team is fully engaged with our values and kitchen culture.
- Maintaining and running of the pastry kitchen, taking responsibility for all production and service.
- Training, and managing all members of pastry kitchen team, setting targets, developing skills and undertaking regular one on ones and appraisals.
- Detailed and precise communication with staff and guests in a friendly and professional manner.
- Work closely with the front of house and beverage teams.
- Maintain stock control, ensuring that stock levels are in line with company requirements.
- Taking the lead in development of dishes for all outlets, maintaining standards, through regular menu engineering to maximise potential of Kitchen sales.
- Collating recipes for new dishes, involved in cost control and implementation of seasonal menus.
- Maintaining discipline in the department whilst setting an example and mentoring junior staff.
- Monitoring training of all members of kitchen staff and assessing progress.
- Involvement in projects for benefit of the hotel advancement and promotion.
- Ensuring correct storage and labelling of food stuffs, equipment, and dry goods in all kitchen areas by people responsible.
- Ensuring correct stock rotation of food and ordering food goods from suppliers.
- Checking and ordering of equipment via correct channels.
- Report the need for maintenance of equipment via correct channels.
- Additional responsibilities in absence of line manager or senior employee.
- Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.
Leadership
- To be a hands‐on leader and mentor for your team and the wider hotel.
- To manage and take responsibilities for the coaching and development of the kitchen team, including conducting regular one‐to‐ones and annual appraisals.
- To attend and represent the department at management meetings etc as required.
- To support the team and assist with trouble shooting and resolving client and guest challenges as needed.
- To strive for high standards across the department and to suggest and implement improvements where needed.
- Ensuring composure under pressure and providing leadership and guidance to the Team when required.
- Actively encouraging and promoting employees to be creative and innovative, whilst recognising them for their contributions to the success of the operation.
Health and Safety
- Ensure that all potential and real hazards are reported immediately and rectified.
- Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
- Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statutes and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre‐planning a defence against them.
- Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.
Qualifications
- Essential
- Recent experience within a multi outlet venue or 5‐star hotel.
- Market knowledge of competitors and event industry trends.
- Strong food and beverage knowledge.
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
- Able to work with and lead a team.
- To be detail‐oriented and consistent.
- A proven track record and ability to provide high levels of service under pressure.
- Exceptional communication and customer service skills, both written and spoken.
- Strong time management skills with the ability to multi‐task while maintaining an immaculate and professional appearance.
- An understanding and willingness to contribute to a 24h operational schedule when required.
- Desirable
- Previous experience managing or supervising a team.
- An understanding of the luxury sector.
- A passion for hospitality and an understanding of the UHNW customer.
- Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.
Why join our Raffles team?
- Not only will you be joining one of the worlds best hotels you will also receive great benefits including:
- Staff meals whilst on duty.
- Free dry cleaning for uniform.
- Employer pension contribution of 3%.
- Enhanced sick pay.
- Enhanced maternity, paternity and adoption pay.
- Life Assurance 1x salary.
- Employee assistance program, including virtual GP and financial advice.
- Season ticket loans and cycle to work scheme.
- Colleague gifting to celebrate special occasions.
- Paid days off to move house or give back time to a charity of your choice.
- Internal learning and development programmes tailored to you.
- Fun‐filled events, whether that's a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
Executive Pastry Chef in London employer: Accor Hotels
Joining Raffles London OWO as an Executive Pastry Chef means becoming part of a prestigious team at one of the world's finest hotels, where excellence is not just a standard but a way of life. With a strong emphasis on employee growth through tailored learning programmes, competitive benefits like enhanced sick pay and life assurance, and a vibrant work culture that celebrates creativity and teamwork, this role offers a unique opportunity to thrive in a luxurious environment while making a meaningful impact on the culinary experience.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Pastry Chef in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Executive Pastry Chef in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
