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For Companies At a Glance
- Tasks: Lead the team to deliver exceptional guest experiences and manage daily operations.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Flexible shifts, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team shaping the future of hospitality.
- Qualifications: Strong leadership skills and ability to handle complex guest situations.
- Other info: 40 hours per week with early and late shifts; embrace limitless possibilities.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
The Duty Manager reports directly to the General Manager and acts on their behalf in their absence. Is responsible for the entire operation including Food and Beverage, Rooms, Guest Experience and Sales and Marketing. Your role is to enforce standards and guarantee a consistently high quality guest experience. Coordinates all aspects of the operation to ensure that each outlet functions at an optimal level in key areas including service, revenue generation and cost management. Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach. Fosters the talent within the department to ensure that all reporting HODs and Talents are effective in their current roles and developed to the next level.
Carry out Duty Management shifts accordingly DM ROTA and business needs.
Additional Information
- 40 Hours per week.
- Shift Times: Early shifts & Late Shifts
- Flexibility: Monday - Sunday
- Salary: To be confirmed
Skills: Opera Cloud, Leadership, Able to handle complex situations and guest queries, working under pressure, dealing with complaints, managing delayed flights, Assisting other departments as needed, H&S awareness, Fire Marshall and First Aid will be an advantage.
Duty Manager - Full time in London employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Full time in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Accor. A friendly chat can open doors and give you insider info on what they're really looking for in a Duty Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and operational management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've handled complex situations or improved team performance in previous roles. This will demonstrate that you're ready to take charge as a Duty Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Accor family.
We think you need these skills to ace Duty Manager - Full time in London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application for the Duty Manager role. Highlight your relevant experience in hospitality, leadership skills, and any specific achievements that align with what we’re looking for at Accor.
Showcase Your Skills: Don’t forget to mention your skills that are crucial for this role, like handling complex situations and guest queries. We love seeing how you’ve tackled challenges in the past and what you can bring to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better. Plus, it’s super easy!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research Accor and its values. Understand their approach to hospitality and how they support their employees. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams or handled complex situations. Be ready to discuss how you foster a positive culture and drive success within your team.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle guest complaints. Think of specific instances where you've dealt with difficult situations, such as managing delayed flights or resolving guest issues, and explain how you approached them.
✨Emphasise Your Flexibility and Adaptability
The role requires flexibility with shifts and adapting to changing circumstances. Highlight your willingness to work various shifts and your ability to thrive under pressure. Share examples of how you've successfully adapted to change in previous roles, showcasing your resilience and commitment.
