At a Glance
- Tasks: Provide top-notch service to guests during check-in, check-out, and throughout their stay.
- Company: Join a leading hotel brand committed to diversity and inclusion.
- Benefits: Enjoy free meals, travel perks, 28 days holiday, and personal development opportunities.
- Other info: Flexible shifts available with excellent career growth potential.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Previous reception experience is a plus, but not essential; teamwork skills are key.
The predicted salary is between 30744 - 31884 £ per year.
Salary: Day shift £14.80/hour, Night shift £15.30/hour.
Shift timings: Early 7:00–3:18, Late 3–11:18, Night 11–7:18, occasional middle shift 10–18 on weekends.
Provide quality service to guests during check‑in, check‑out, and throughout their stay.
Maintain control of guest and hotel accounts ensuring all charges are accurate and posted timely.
Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
Maintain communication between guests and all hotel departments verbally and in writing.
Document accurately all internal and guest messages. Distribute per Hotel procedure.
Maintain an accurate internal phone list for call transfers. Assist screening calls for reservations. Ensure accurate, up-to-date information.
Promote hotel facilities and maximise sales through product knowledge and selling skills.
Attend to other duties as requested by Management and Supervisors.
Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Health & Safety
Notify Manager of any reasons preventing safe performance. Comply with Accor Health, Safety and Environment policies, safe manual handling, hazardous chemicals, working at heights, protective clothing/equipment, clean environment, etc.
Ensure all equipment is kept in good working order and used appropriately. Report hazards, incidents, injuries to Manager/Supervisor immediately; complete appropriate documentation.
Participate in risk assessment process when requested. Work cohesively with the hotel’s rehabilitation program, as required.
Maintain hygiene standards for food handling per council/legislative regulations. Be fully conversant with departmental fire and evacuation procedures.
Systems & Procedures
Log and inform Manager of any system problems. Suggest improvements.
Follow policies and procedures in Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
Complete all duties and ensure concise handover for every shift.
Customer Relations
Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Strive for Total Customer Satisfaction.
Take initiative to ensure positive and productive interactions; call Manager on Duty if difficulties arise.
Work together with trust so that colleagues and management meet departmental/Hotel goals.
Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.
Take every opportunity to sell promotions and facilities within the Hotel. Implement Accor values and customer vision to offer best service.
Qualifications
Previous experience working at reception preferred, but not essential. Knowledge of Opera Cloud preferred, but not essential. Good organizational skills. Ability to work in a team.
Benefits
Complimentary meals on duty and uniforms. Worldwide travel perks. 28 days holiday (increasing yearly up to 5 extra days). Pension scheme. Personal development programs.
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Day/Night Front Office Team Member in London employer: Accor Hotels
As a Day/Night Front Office Team Member at our hotel, you will thrive in a dynamic and inclusive work environment that prioritises employee growth and development. With competitive pay rates, complimentary meals, and worldwide travel perks, we ensure our team members feel valued and supported. Join us to be part of a culture that celebrates diversity and fosters meaningful connections with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Day/Night Front Office Team Member in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the facilities and services offered. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face at the front desk. This will help you feel more confident during interviews and demonstrate your ability to handle guest interactions smoothly.
✨Tip Number 3
Network like a pro! Connect with current employees or alumni from your school who work in hospitality. They can provide insider tips and might even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your applications and any updates directly from us.
We think you need these skills to ace Day/Night Front Office Team Member in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Day/Night Front Office Team Member role. Highlight any relevant experience or skills that match the job description, like customer service or teamwork. We love seeing how you fit into our team!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important stuff without fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Accor Hotels
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Day/Night Front Office Team Member. Familiarise yourself with the job description and think about how your skills and experiences align with the tasks mentioned, like guest check-ins and maintaining security procedures.
✨Showcase Your Customer Service Skills
This role is all about providing excellent service to guests. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to handle difficult situations and ensure total customer satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
Since teamwork is crucial in this position, be ready to discuss how you’ve successfully collaborated with colleagues in previous roles. Share specific instances where you communicated effectively or helped resolve conflicts, showing that you can contribute positively to the hotel environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the hotel’s approach to guest relations or how they implement their diversity and inclusion policies. This shows your genuine interest in the company and helps you determine if it’s the right fit for you.
