At a Glance
- Tasks: Be the friendly face of our spa, managing bookings and ensuring a top-notch experience for guests.
- Company: Join Old Thorns Hotel & Resort, part of the Accor network, in a stunning countryside setting.
- Benefits: Enjoy free meals, discounts on treatments, and a variety of learning opportunities.
- Other info: Work in a vibrant environment with great career growth and employee recognition programmes.
- Why this job: Perfect for beauty lovers wanting to connect with customers without full-time hands-on work.
- Qualifications: Experience in a similar role is a plus; strong communication and organisational skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
- Company Description
- Join a hotel that is a member of the
Accor network , whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations.
Here, we believe in you and what you bring to the table.
There are many opportunities for development and advancement.
Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.
Together, we embody the vision of responsible hospitality.
- Take the opportunity to become a
- Heartist
, and let your heart guide you in this world where life beats faster.
Old Thorns Hotel & Resort is a four star hotel, set in 400 acres of picturesque Hampshire countryside and offers customers a unique experience all in one place.
It is easily accessible from the A3, only 30 minutes from the M25 and Portsmouth.
With bedrooms, residences & penthouses, a championship golf course, meeting and events spaces, restaurants, a health club and a beauty spa, Old Thorns is the ideal destination for our customers to enjoy a night away, staycation, wedding, event, golf break, conference and much more.
Job Description
We're looking for a warm, professional Spa Receptionist preferably with a background in beauty or wellness treatments.
This role is perfect for someone who loves the industry but prefers to step away from full time hands on work, while remaining happy to assist with treatments when needed.
You will be required to work every other weekend as part of the rota.
- Main Responsibilities
- To be point of contact for all direct and agent hotel bookings for Group, individual Spa days and residential Spa breaks
- To ensure all enquiries are dealt with in a speedy and efficient manner and proactively chase provisional bookings
- To ensure the all administration of Spa bookings and events are recorded accurately and delivered efficiently
- To support spa reception as required to ensure customer service levels are maintained throughout the department
Qualifications
- Must hold a valid Right to Work in the UK
- Previous experience within a similar role is advantageous
- Excellent interpersonal and communication skills
- Highly organised and able to work to deadlines
- Able to work under pressure
- Excellent administrative skills with strong IT skills
- Additional Information
- Old Thorns Company Benefits
- Countryside setting
- A large variety of Learning & Development opportunities (including apprenticeships and courses)
- Free meals on duty
- Free on site parking
- Long Service Awards & Long Service Holiday Entitlement
- Employee Recognition Programmes
- 28 days paid holiday entitlement
- Refer a Friend Bonus Scheme (£100)
- Discounts across all Food & Beverage outlets
- Discounted access to our on site gym and pool
- Discounts on Spa Treatments and Products
- Discount on Golf Retail Products in the Proshop
- Discounts on hotel rooms and Hotel Run events (including our Tribute Nights!)
• Discounts across Accor Hotels & Partners worldwide!
Spa Receptionist in Liphook employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Liphook
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Receptionist in Liphook
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
