Hotel Manager - Garner Hotel Lincoln

At Garner™ hotels, we are focused on delivering quality stays at an affordable price that is hard to find in the midscale conversion space. Garner hotels are designed to deliver a relaxed, flexible and purposefully different experience for guests who are in love with life, not luxury. Value-conscious travellers can experience the quality and rich rewards of an IHG Hotels & Resorts property in an environment that is made with character.

Garner Hotel Lincoln is a newly rebranded 91 bedroom hotel. The Hotel Manager is responsible for all aspects of operations at the hotel, including day-to-day staff management and guest relations. You are the ambassador of the brand and your hotel, providing leadership and strategic planning to all departments in support of our service culture, maximised operations and guest satisfaction. Reporting to the Cluster General Manager.

Responsibilities include:

• Oversee the operations functions of the hotel.
• Hold regular team meetings.
• Ensure full compliance to hotel operating controls, policies, procedures and service standards.
• Handle complaints and oversee the service recovery procedures.
• Support the preparation, presentation and subsequent achievement of the hotel’s operation budget, marketing & sales plan.
• Manage ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded.
• Ensure all decisions are made in the best interest of the hotels and management.
• Deliver hotel budget goals and set other short- and long-term strategic goals for the property.
• Develop improvement actions and carry out cost savings.
• Have a strong understanding of P&L statements and the ability to react with impactful strategies.
• Closely monitor the hotel's business reports on a daily basis.
• Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General are on target and accurate.
• Maximise room yield whilst liaising with the Director of Revenue and hotels revenue through innovative sales practices and yield management programmes.
• Prepare weekly financial reporting for the Group Operations Manager.
• Assist in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services.
• Act as a final decision maker in recruiting key staff.
• Coordinate with HODs for the execution of all activities and functions.
• Oversee and manage all departments and work closely with department heads on a daily basis.
• Manage and develop the team to ensure career progression and development.
• Provide effective leadership to hotel team members.
• Lead all aspects of business planning.
• Respond to audits to ensure continual improvement is achieved.
• Be responsible for legislation, Health & Safety Act, Fire regulations and other legal requirements.
• Complete all required health and safety/fire checks on time and comply with safe working practices as laid down under the Health & Safety Act.
• Be accountable for all relevant product delivery and stock management, including setting stock levels, checking, counting, storage, reconciliation and loss investigation.
• Action any other reasonable requests made by management.

This job description is intended to illustrate the main duties and areas of responsibility for the position of Hotel Manager and is not intended to be exhaustive. It is subject to change in accordance with business requirements and may be viewed and updated as necessary.

Benefits include:

• Canteen
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Store discount