At a Glance
- Tasks: Greet guests and ensure a memorable experience from arrival to departure.
- Company: Join a global hospitality leader with a focus on inclusivity.
- Benefits: Employee discount card, learning programmes, and career growth opportunities.
- Other info: Diverse and inclusive workplace with a commitment to talent development.
- Why this job: Be the first point of contact and create lasting impressions for guests.
- Qualifications: 1-2 years in customer service and familiarity with Opera system.
The predicted salary is between 20000 - 25000 £ per year.
Overview
First impressions are everything! As a Nights Receptionist, you will greet guests from arrival to departure, ensuring they have a memorable experience with us.
Responsibilities
- Ensure all guests are attended to promptly and efficiently in the most professional way and without delay.
- Check that details of regular guests are updated using Guest History.
- Ensure all diary events, flags and specials are actioned.
- Check and pass on all guest mail, messages and parcels promptly.
Liaise closely with Housekeeping on information relating to rooms and lost property.
- Be fully aware of the daily worksheet and ensure this form is used.
- Ensure all account postings are accurate and necessary paperwork produced.
- Ensure an accurate cashiering balance is performed at the completion of shifts.
- Ensure security procedures are maintained according to policy.
- Report any safety hazards in the area.
- All complaints to be handled promptly and efficiently.
- What is in it for you
- Employee benefit card offering discounted rates at Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
Qualifications
- 1-2 years customer service experience
- Prior experience working with Opera or a related system
- Fluent in English
- Additional Information
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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We think you need these skills to ace Reception - Nights in Leeds
Communication Skills
Problem-Solving Skills
Time Management
Organizational Skills
Adaptability
Flexibility
Attention to Detail
