Learning & Development Manager (Saudi Nationals only by law) in London

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Ready for a career move and be part of a dynamic team? We are looking for a new talent to play a vital role in our People & Culture team working alongside a fantastic team.

WHAT IS IN IT FOR YOU:

• Team member benefits card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet21.

WHAT WE EXPECT OF YOU:

MAIN DUTIES AND RESPONSIBILITIES:

Training Program Management

• Develop, compile, and update technical training manuals and tools in collaboration with in-house specialists.
• Plan, organize, and conduct in-house technical training and courses for Department Heads, supervisors, and team members.
• Ensure departmental training schedules are prepared every six months in advance.
• Conduct general training sessions for new hires and ensure their integration through the Work Supporter System in coordination with the Director of Human Resources.
• Train and supervise in-house departmental technical trainers, ensuring they are equipped with necessary skills (e.g., "How to Train").

Performance and Development

• Coordinate and support annual performance evaluations for supervisory staff.
• Evaluate guest feedback to identify training needs and recommend corrective or improvement measures.
• Provide counseling to supervisors and team members on training-related matters.
• Support and monitor the activities of departmental mentors, ensuring proper introduction and onboarding of new team members.

Documentation and Reporting

• Maintain and update training history files for all team members.
• Compile and manage course/training control instruments and attendance records.
• Prepare monthly training reports and course breakdowns in alignment with hotel or regional office requirements.
• Ensure availability and regular updates of course materials and job descriptions for departmental trainers.

Administrative Responsibilities

• Manage and distribute training certificates.
• Collaborate with the HR team to update personal files and training records.
• Prepare and manage the annual training budget in coordination with the supervisor.
• Coordinate training activities with regional or corporate training departments.

General Responsibilities

• Keep the Director of Human Resources informed about key events and training-related updates within the hotel.
• Maintain familiarity with company training guidelines, HR policies, and operational standards, ensuring their implementation.
• Promote a culture of continuous learning and development across all levels of the organization.
• Perform other duties as assigned by management to support the hotel’s training objectives.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Training & Development, or a related field.
• Certification in training or coaching is a plus.
• Minimum 3–5 years in a learning and development role, preferably in the hospitality industry.
• Demonstrated success in designing, implementing, and evaluating training programs.
• Strong presentation, facilitation, and coaching skills.
• Proficiency in Microsoft Office Suite and learning management systems (LMS).
• Excellent organizational, analytical, and communication abilities.
• Adaptable, creative, and skilled in problem-solving.
• Passionate about people development with a proactive approach to enhancing performance.
• In-depth understanding of training best practices, adult learning principles, and performance management systems.
• Fluency in English required; Arabic or other languages is an advantage.