At a Glance
- Tasks: Run the Spa Bar, ensuring a five-star service experience for every guest.
- Company: Join a luxury resort known for its unique culture and exceptional service.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Other info: Training opportunities and special rates at hotels worldwide.
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: 2-3 years in a supervisory role with a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Your purpose will be: The purpose of this role is to run the day‑to‑day operations of the Spa Bar and deliver a memorable and professional five‑star service experience, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
Job Description:
- To be a visual presence in the Spa Bar.
- To run the shift and allocate daily roles to team members.
- Represent the Spa Bar in any relevant meetings.
- To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
- To maintain the cleanliness of all areas to the detailed standards.
- To maintain operational stock levels and order as required.
- Communicate correctly and professionally with all colleagues.
- Always remain guest focused and ensure the rest of the team do so.
- To be precise with taking and executing orders from guests.
- To handle any issue/complaints appropriately and inform the Manager of the issue and any action taken.
- Take all opportunities to up‑sell and create sales daily with all staff on duty.
- Be aware of the daily and upcoming business for the department and the resort as a whole.
- To be accountable for all monies and financial payments while on shift.
- To hold pre‑shift meetings before every shift as per specification.
- To be familiar with the menus, wine list & bar menu.
Qualifications:
- 2‑3 years experience in a Supervisory role, ideally within a luxury or high‑volume environment.
- Passion for and understanding of 5‑star hospitality and what it takes to deliver it.
- Qualification in Hospitality Management/Food & Beverage preferred.
- Quick thinking, resourceful and able to solve problems at the moment.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast‑paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on‑site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1‑5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of extraordinary people.
Supervisor - Spa Bar in Knutsford employer: Accor Hotels
Join our exceptional team at The Mere in Knutsford, where we pride ourselves on delivering a five-star service experience in a luxurious environment. As a Supervisor in the Spa Bar, you will not only enjoy competitive salaries and exclusive discounts but also benefit from a unique work culture that fosters personal growth and development. With opportunities to work alongside extraordinary colleagues and access to training programmes, your career in hospitality will flourish in this vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor - Spa Bar in Knutsford
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Dress to impress! Make sure your outfit reflects the luxury vibe of the Spa Bar. Looking the part shows you’re serious about the role and respect the brand.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Supervisor - Spa Bar in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for 5-star service shine through! Share specific examples of how you've created memorable experiences for guests in the past. We want to see that you truly understand what it takes to deliver top-notch hospitality.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that highlights your relevant experience without unnecessary fluff. Remember, less is often more!
Tailor Your Application:Make sure to customise your application for the Supervisor - Spa Bar role. Highlight your supervisory experience and any specific skills that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at The Mere!
How to prepare for a job interview at Accor Hotels
✨Know Your Menu Inside Out
Make sure you’re familiar with the Spa Bar's food and beverage offerings. Being able to enthusiastically discuss the menu will show your passion for the role and help you connect with the interviewers.
✨Demonstrate Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your experience in allocating roles, running shifts, and maintaining high service standards to showcase your supervisory capabilities.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you’ve handled guest complaints or operational issues effectively. This will demonstrate your quick thinking and resourcefulness, which are crucial for this role.
✨Emphasise Team Collaboration
Be ready to discuss how you work well within a team. Share experiences that illustrate your ability to communicate professionally and maintain a guest-focused approach while collaborating with colleagues.
