At a Glance
- Tasks: Deliver exceptional five-star service in a luxury dining environment.
- Company: Fairmont Cheshire, The Mere - a distinguished luxury destination.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Flexible roles with opportunities for growth in a dynamic environment.
- Why this job: Join a passionate team and create unforgettable experiences for guests.
- Qualifications: 1-2 years of serving experience and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world‑renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world‑class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5‑star luxury hospitality.
Your purpose will be: The purpose of this role is to deliver a memorable and professional five‑star service experience within our food and beverage experiences, ensuring every guest feels genuinely welcomed and cared for. You will guide guests by enthusiastically sharing your knowledge of our food and beverage offering, helping them discover the best of what we provide. By consistently upholding all service standards, policies, and procedures, you contribute to creating refined, luxury moments that define our guest experience.
- Deliver an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team.
- Engage with guests to offer exceptional experiences across all aspects of dining.
- Assist guests regarding menu choices in an informative and enthusiastic way.
- Take reservations with all required details.
- Boost our revenue through upselling and other creative initiatives.
- Share knowledge of offers, promotions, preparation, general hotel knowledge and Fairmont Cheshire, The Mere stories.
Please note that we believe in flexibility and multi‑skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 1–2 years of serving or hosting experience in a luxury hospitality environment.
- Passion for and understanding of 5‑star hospitality restaurant experience and what it takes to deliver it.
- Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction.
- Quick thinking, resourceful and able to solve problems on the spot.
- Ability to remain calm and courteous at all times.
- Ability to work well under pressure in a fast‑paced and changing environment.
- Able to work collaboratively as part of a team.
Additional Information:
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount, Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on‑site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1–5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Server - Casual in Knutsford employer: Accor Hotels
Fairmont Cheshire, The Mere is an exceptional employer located in the picturesque Cheshire countryside, offering a unique blend of luxury hospitality and local charm. With a strong focus on employee development, competitive benefits, and a vibrant team culture, staff enjoy exclusive discounts, training opportunities, and the chance to work alongside extraordinary colleagues in a prestigious environment. Join us to create unforgettable moments for our guests while thriving in a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Server - Casual in Knutsford
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Accor Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Server - Casual in Knutsford
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Accor Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Accor Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Accor Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Accor Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Accor Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
