At a Glance
- Tasks: Create unforgettable booking experiences and handle guest enquiries with elegance and precision.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination in the heart of Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Work with an extraordinary team in a dynamic, guest-focused environment.
- Why this job: Be the first point of contact for guests and make their stay memorable.
- Qualifications: Experience in luxury hospitality and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage.
Your purpose will be: To create a seamless, elegant, and personalised booking experience that reflects the sophistication of Fairmont Cheshire, The Mere. The Reservations Agent serves as the first point of contact for many guests, ensuring every enquiry is handled with warmth, precision, and a deep understanding of Fairmont’s luxury standards.
Job Description:
- Handle all reservation enquiries via phone, email, and online channels with professionalism and luxury-aligned service.
- Convert enquiries into confirmed bookings through personalised recommendations and confident product knowledge.
- Maintain accurate guest profiles, ensuring preferences, requests, and loyalty details are captured correctly.
- Coordinate with Front Office, Sales, and Revenue teams to support smooth operations and guest satisfaction.
- Manage room allocations and special requests with attention to detail and operational awareness.
- Support VIP and special-attention bookings, ensuring bespoke arrangements and flawless communication.
- Process payments, deposits, and billing information in line with Fairmont and UK financial procedures.
- Respond to guest queries regarding rates, packages, availability, and hotel facilities.
- Promote upsell opportunities including room upgrades, dining experiences, spa treatments, and special packages.
- Ensure accuracy of all reservations data within the PMS and booking systems.
- Assist with group reservations, events blocks, and corporate bookings as required.
- Support service recovery by resolving booking issues with discretion and confidence.
- Participate in daily briefings to stay informed on occupancy, promotions, and operational priorities.
- Uphold Fairmont grooming, communication, and service standards at all times.
- Contribute to a positive, collaborative, and guest-focused environment within the Reservations and Front Office teams.
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications:
- 1 year of experience in reservations, Front Office, call centre, or guest-facing luxury hospitality roles.
- Strong communication and telephone etiquette with a polished, professional presence.
- Experience with hotel systems such as Opera Cloud PMS or similar (training can be provided).
- Excellent organisational skills and meticulous attention to detail.
- Confidence handling payments and guest data in line with GDPR and financial procedures.
- Understanding of UK hospitality standards and luxury service expectations.
- Ability to multitask in a fast-paced, high-volume reservations environment.
- Additional languages advantageous for an international clientele.
- A passion for luxury hospitality and creating memorable guest experiences.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Reservations Agent in Knutsford employer: Accor Hotels
Fairmont Cheshire, The Mere is an exceptional employer located in the picturesque Cheshire countryside, offering a unique blend of luxury hospitality and a supportive work culture. Employees enjoy exclusive discounts, comprehensive training and development opportunities, and a competitive salary package, all while being part of a dedicated team that values collaboration and excellence in service. With a commitment to creating memorable guest experiences, this role as a Reservations Agent not only promises personal growth but also the chance to work alongside extraordinary colleagues in a stunning environment.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in Knutsford
✨Tip Number 1
Get to know the Fairmont brand inside out! Familiarise yourself with their luxury standards and unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for creating unforgettable guest experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for guests, it's crucial to sound polished and professional. Try role-playing with a friend or family member to get comfortable handling different types of enquiries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and expectations. They might even share tips that could help you stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Fairmont team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Reservations Agent in Knutsford
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for luxury hospitality and how it aligns with our values at Fairmont Cheshire, The Mere.
Tailor Your Experience:Make sure to highlight your relevant experience in reservations or guest-facing roles. We love seeing how your skills can contribute to creating those unforgettable moments for our guests, so be specific about your achievements!
Attention to Detail is Key:Since we pride ourselves on precision and accuracy, ensure your application is free from typos and errors. Double-check everything before hitting send – it reflects your attention to detail, which is crucial for a Reservations Agent!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere!
How to prepare for a job interview at Accor Hotels
✨Know Your Luxury Hospitality
Before the interview, brush up on your knowledge of luxury hospitality standards. Understand what makes Fairmont Cheshire, The Mere unique and be ready to discuss how you can contribute to their exceptional service. This shows your genuine interest in the role and the company.
✨Master the Art of Communication
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios, like handling a guest's enquiry or resolving a booking issue, to demonstrate your polished telephone etiquette during the interview.
✨Showcase Your Attention to Detail
Prepare examples from your past experience that highlight your meticulous attention to detail. Whether it’s managing guest profiles or coordinating special requests, being able to share specific instances where you excelled in this area will impress your interviewers.
✨Be Ready to Discuss Upselling Techniques
Upselling is a big part of the role, so think about how you would approach this with guests. Prepare to discuss strategies for promoting room upgrades or spa treatments, and consider how you can tailor these suggestions to enhance the guest experience at Fairmont Cheshire, The Mere.
