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- Tasks: Lead the housekeeping team to ensure luxury standards and impeccable guest experiences.
- Company: Join Fairmont Cheshire, a prestigious hotel known for elegance and exceptional service.
- Benefits: Enjoy exclusive discounts, competitive salary, 28 days holiday, and training opportunities.
- Other info: Dynamic environment with opportunities for career growth and development.
- Why this job: Be part of a unique team culture while delivering unforgettable guest experiences.
- Qualifications: 2 years in housekeeping with supervisory experience preferred; strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote)
Purpose: To oversee the daily housekeeping operations on assigned floors, ensuring every guest space reflects the elegance, serenity, and exceptional standards of Fairmont Cheshire, The Mere. The Floor Supervisor leads the housekeeping team with confidence and meticulous attention to detail, ensuring immaculate presentation, seamless service delivery, and a consistently luxurious environment that enhances every guest’s stay.
Job Description:
- Supervise the housekeeping team on assigned floors, ensuring all rooms and public areas meet Fairmont’s luxury standards.
- Conduct detailed inspections of guest rooms, corridors, and service areas to guarantee flawless cleanliness and presentation.
- Support the Housekeeping Manager in coordinating daily operations, priorities, and service expectations.
- Lead by example, maintaining a polished, professional presence throughout the hotel.
- Ensure timely completion of room assignments, managing productivity and service flow.
- Provide coaching, guidance, and on-the-job training to room attendants and housekeeping colleagues.
- Respond promptly to guest requests, ensuring personalised and anticipatory service.
- Collaborate with Front Office, Guest Relations, Engineering, and F&B to ensure smooth room readiness and guest satisfaction.
- Monitor stock levels, linen quality, and housekeeping supplies, ensuring efficient usage and replenishment.
- Support service recovery, addressing guest concerns with discretion and professionalism.
- Maintain accurate records of room status, maintenance issues, and housekeeping reports.
- Ensure compliance with Fairmont grooming, service, and cleanliness standards at all times.
- Uphold health, safety, and hygiene procedures, including COSHH and manual-handling guidelines.
- Participate in daily briefings, sharing updates on occupancy, VIP arrivals, and operational priorities.
- Assist with onboarding and training of new team members.
- Promote a positive, collaborative, and guest-focused team culture.
- Ensure lost-and-found procedures are followed accurately and securely.
- Support additional tasks as required by the Housekeeping leadership team.
Qualifications:
- 2 years’ experience in housekeeping, ideally within a luxury hotel environment.
- Previous supervisory or team-leading experience strongly preferred.
- Strong communication and interpersonal skills with a polished, professional presence.
- Exceptional attention to detail and commitment to maintaining luxury standards.
- Knowledge of housekeeping procedures, room presentation, and cleaning standards.
- Understanding of UK health & safety regulations, including COSHH.
- Strong organisational and time-management skills.
- Ability to lead, motivate, and support a diverse team.
- Basic IT skills for housekeeping systems and reporting.
- A passion for luxury hospitality and delivering exceptional guest experiences.
Additional Information:
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount; Fairmont, Raffles, and Accor Hotels (friends and family rates are included); 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique! You will benefit from training and development opportunities.
- Competitive salary and benefits, including pension.
- 28 days of holiday, including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
Housekeeping Supervisor in Knutsford employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor in Knutsford
✨Tip Number 1
Get to know the company culture before your interview. Check out Fairmont Cheshire, The Mere's social media and website to understand their values and what they stand for. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your answers to common interview questions, especially those related to leadership and teamwork. Think about specific examples from your past experience that highlight your skills in supervising and training others, as these are key for the Housekeeping Supervisor role.
✨Tip Number 3
Dress to impress! Since this is a luxury hotel, make sure you present yourself in a polished and professional manner during the interview. First impressions matter, and looking the part can set the tone for the rest of your conversation.
✨Tip Number 4
Follow up after your interview with a thank-you email. Express your appreciation for the opportunity and reiterate your enthusiasm for the role. This small gesture can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Housekeeping Supervisor in Knutsford
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous housekeeping experience, especially in luxury settings. We want to see how you've led teams and maintained high standards, so don’t hold back!
Be Detail-Oriented: Just like in housekeeping, attention to detail is key in your application. Double-check for any typos or errors, and ensure your application reflects the polished professionalism we value at Fairmont Cheshire.
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'luxury standards' and 'guest satisfaction', to show us you understand what we're looking for.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Accor Hotels
✨Know Your Standards
Familiarise yourself with Fairmont's luxury standards and how they apply to housekeeping. Be ready to discuss specific examples of how you've maintained or improved cleanliness and presentation in your previous roles.
✨Showcase Your Leadership Skills
Prepare to share experiences where you successfully led a team, especially in a housekeeping context. Highlight how you motivated your colleagues and ensured high service levels, as this role requires strong supervisory skills.
✨Attention to Detail is Key
During the interview, demonstrate your meticulous attention to detail. You might be asked about how you conduct inspections or handle guest requests, so think of specific instances where your keen eye made a difference.
✨Understand Health & Safety Regulations
Brush up on UK health and safety regulations, particularly COSHH. Be prepared to discuss how you ensure compliance in your daily operations, as this knowledge is crucial for maintaining a safe and clean environment.