At a Glance
- Tasks: Lead the host team to create unforgettable dining experiences at Gordon Ramsay's restaurant.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination in the heart of Cheshire.
- Benefits: Enjoy competitive pay, staff discounts, and opportunities for career growth in hospitality.
- Why this job: Be part of a world-class team delivering exceptional service in a stunning environment.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Dynamic role with a focus on teamwork and guest satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote).
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be: To lead the host team in delivering a flawless, high-impact arrival experience that reflects the energy, precision, and elevated standards of Gordon Ramsay at The Mere. The Head Host ensures every guest is welcomed with confidence and warmth, manages the flow of the restaurant with absolute control, and supports the front-of-house team in delivering exceptional service from the moment guests step through the door.
Job Description:
- Deliver a polished, memorable welcome that sets the tone for a world-class dining experience.
- Share confident, knowledgeable guidance on menus, specials, and the wider F&B offering.
- Arrive prepared, punctual, and presented to Gordon Ramsay Global grooming standards.
- Engage fully in pre-service briefings, contributing questions and supporting team clarity.
- Manage host team scheduling to ensure consistent coverage across all services.
- Coordinate cross-training for hosts to support flexibility across the restaurant.
- Oversee administrative duties including rotas, holidays, and training records.
- Act as a positive, professional ambassador for teamwork and service excellence.
- Maintain full knowledge of menus, VIPs, dietary notes, and daily operational updates.
- Respond to guest requests promptly, anticipating needs and elevating the guest journey.
- Engage with guests confidently and professionally throughout service.
- Open or close the restaurant as required, including accurate cash handling.
- Support the Manager on Duty by allocating duties and monitoring service flow from the host desk.
- Train new and existing hosts to uphold Gordon Ramsay standards and refine processes.
- Coordinate break coverage to ensure uninterrupted guest service.
- Ensure all standards, policies, and procedures are consistently delivered by the host team.
- Assist management in monitoring service quality and adherence to SOPs.
- Oversee OpenTable usage, liaising with the team.
Head Host - Gordon Ramsay at The Mere in Knutsford employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host - Gordon Ramsay at The Mere in Knutsford
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with Fairmont Cheshire, The Mere and its offerings. This way, when you walk in for an interview, you can chat confidently about what makes it special and how you can contribute to that world-class experience.
✨Tip Number 2
Practice your hosting skills! Whether it's role-playing with a friend or just chatting with family, show off your ability to engage and connect with people. Remember, as a Head Host, your vibe sets the tone for the entire dining experience!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips on the interview process and what it’s really like to work at Gordon Ramsay at The Mere. Plus, it shows your genuine interest!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Head Host - Gordon Ramsay at The Mere in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how excited you are about creating unforgettable experiences for guests, just like we do at Gordon Ramsay at The Mere.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Head Host role. Highlight any relevant experience in high-end dining or team leadership, as this will help us see why you're the perfect fit.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and proper formatting to show us that you can communicate effectively, just like you would with our guests.
Apply Through Our Website: We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches us quickly and you can easily keep track of your application status. Plus, it shows you’re tech-savvy, which is always a bonus!
How to prepare for a job interview at Accor Hotels
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Fairmont Cheshire, The Mere and its offerings. Research their dining experiences, spa services, and any recent news or events. This knowledge will help you demonstrate your genuine interest in the role and the establishment.
✨Showcase Your Leadership Skills
As a Head Host, you'll be leading a team, so be ready to discuss your leadership style. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure environments. Highlight your ability to maintain service excellence while ensuring a positive atmosphere.
✨Practice Your Guest Interaction Scenarios
Anticipate questions about guest interactions and how you would handle various situations. Think of scenarios where you’ve gone above and beyond for guests. Practising these responses will help you convey confidence and professionalism during the interview.
✨Dress to Impress
Gordon Ramsay's standards are high, so ensure you arrive looking polished and professional. Familiarise yourself with the grooming standards expected at the venue and dress accordingly. First impressions matter, especially in luxury hospitality!