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- Tasks: Serve guests with exceptional 5-star room service and create memorable experiences.
- Company: The Savoy is an iconic luxury hotel known for outstanding service and rich history.
- Benefits: Enjoy competitive salary, generous holiday, exclusive discounts, and wellness perks.
- Why this job: Join a passionate team in a prestigious environment that values innovation and personal growth.
- Qualifications: 1-2 years in luxury hospitality, strong communication skills, and a passion for service.
- Other info: Flexible roles with opportunities for multi-skilling and career development.
The predicted salary is between 30000 - 40000 £ per year.
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leader in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five-star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Your purpose will be: You are an ambassador for exceptional service which is the hallmark of The Savoy's room service experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
- Delivering a memorable and professional 5-star service experience
- Advising guests through enthusiastically sharing your knowledge about our F&B offering
- Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
- Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
- Assisting guests regarding menu choices in an informative and enthusiastic way
- Taking reservations with all required details
- Boosting our revenue through upselling and other creative initiatives
- Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
- Following all safety and sanitation and COVID policies when handling food and beverage
What you will need to do in this role:
Essential:
- 1-2 years of serving or hosting experience in a luxury hospitality environment
- Passion for and understanding of 5-star hospitality and what it takes to deliver it
- Empathetic with a talent for building rapport, and reading each guest's desired level of interaction
- Quick thinking, resourceful and able to solve problems 'at the moment
- Ability to remain calm and courteous at all times
- Ability to work well under pressure in a fast-paced and changing environment
- Able to work collaboratively as part of a team
- Willing to work in rotating shifts including weekends and public holidays
- Good knowledge of spoken and written English
- Rights to work in the UK
Desirable:
- Basic knowledge of a POS System
- Basic knowledge of Open table
- Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
What’s in it for you?
- Competitive salary, pension, and life assurance
- 31–33 days of holiday (including public holidays)
- Cashback for wellbeing/healthcare expenses & Perkbox
- Exclusive discounts: Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included) - 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants - 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Free stay at The Savoy after probation
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access, cycle-to-work scheme and Virgin Active membership discount
- Season ticket loan for commuting
- Employee assistance program English classes, optician reimbursements, and local discounts for F&B and retail
In Room Dining Server, The Savoy Hotel employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In Room Dining Server, The Savoy Hotel
✨Tip Number 1
Familiarise yourself with The Savoy's history and its reputation for luxury service. Being able to share interesting anecdotes or facts about the hotel during your interview can demonstrate your passion and knowledge, making you stand out as a candidate.
✨Tip Number 2
Practice your upselling techniques before the interview. Think of creative ways to enhance the guest experience through recommendations, as this is a key part of the In Room Dining Server role. Showing that you can think on your feet will impress the hiring team.
✨Tip Number 3
Prepare to discuss your previous experience in luxury hospitality. Be ready to provide specific examples of how you've delivered exceptional service and handled challenging situations, as this will highlight your suitability for the fast-paced environment at The Savoy.
✨Tip Number 4
Demonstrate your teamwork skills during the interview. Share examples of how you've collaborated with colleagues in past roles to create memorable experiences for guests, as this aligns with The Savoy's emphasis on working together as one team.
We think you need these skills to ace In Room Dining Server, The Savoy Hotel
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and qualifications required for the In Room Dining Server position. Tailor your application to highlight relevant experience in luxury hospitality.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for 5-star service and your understanding of The Savoy's values. Share specific examples from your past experiences that demonstrate your ability to deliver exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous serving or hosting experience in luxury environments. Include details about your ability to upsell, handle guest interactions, and work under pressure, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've delivered exceptional service in previous roles, and demonstrate your understanding of what 5-star service truly means.
✨Know the Menu Inside Out
Familiarise yourself with The Savoy's menu offerings before the interview. Being able to discuss dishes, ingredients, and even suggest pairings will show your commitment and knowledge, which is crucial for an In Room Dining Server.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet or resolve issues quickly. The ability to remain calm under pressure and provide solutions is key in a fast-paced environment like The Savoy.
✨Emphasise Teamwork and Collaboration
Highlight your experience working as part of a team. The Savoy values collaboration, so share examples of how you've successfully worked with colleagues to enhance guest experiences and achieve common goals.
