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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is memorable at Mercure London Bridge.
- Company: Join Accor, a global leader in hospitality with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, training opportunities, and wellness support.
- Why this job: Be part of a vibrant team, grow your skills, and make a positive impact.
- Qualifications: Fluency in English and a passion for excellent customer service are essential.
- Other info: Experience a night stay to understand guest perspectives and enjoy a supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible.
Job Description
Located in the Heart of London, Mercure London Bridge Hotel is looking for you to bring your sparkling personality to the position of Front Office Team Member / Receptionist. As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality.
As our next Receptionist, you…
- Are the ‘face of Mercure London Bridge’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Make the link with the different departments of the hotel to ensure a wonderful guest experience.
- Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
A little more information: To help you navigate your role and support your success, you will be trained in all front of house related functions and the safety of the property and people. To ensure you can best welcome and care for our guests, you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this first hand.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
One more thing… By working at the Mercure London Bridge you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality. Ready to discover more? Get in touch with us. We would love to hear from you.
Additional Information
Of course you also want to know what it's like to work at Mercure London Bridge? First and most important; you end up in a close-knit team in which your own initiative is greatly appreciated and where the atmosphere is good. We believe that colleagues must be able to complement each other and that everyone must be able to be themselves. You get the opportunity to broaden your responsibilities through training and development, free gym, rewards, and recognition.
Hotel Receptionist / Front Office Team Member employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to sustainability and inclusivity will help you align your personal values with the company's culture, making you a more appealing candidate.
✨Tip Number 2
Showcase your customer service skills in any interactions you have with the company. Whether it's through networking or during the interview process, demonstrating your ability to connect with people will highlight your suitability for the role.
✨Tip Number 3
Research the Mercure London Bridge Hotel specifically. Knowing about their unique offerings and guest experiences can help you tailor your conversations and show genuine interest in becoming part of their team.
✨Tip Number 4
Prepare to discuss how you can contribute to creating a welcoming atmosphere for guests. Think of examples from your past experiences where you've gone above and beyond to ensure customer satisfaction, as this will resonate well with the hiring team.
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Accor is looking for in a Hotel Receptionist. Highlight key responsibilities and required skills, such as customer service and communication abilities.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that match the job requirements. Emphasise any previous roles in hospitality or customer service, and include specific examples of how you've contributed to guest satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for hospitality. Mention why you want to work at Mercure London Bridge and how you can contribute to their commitment to guest well-being and sustainability.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at Accor Hotels
✨Show Your Personality
As a Hotel Receptionist, your personality is key. Be sure to showcase your warmth and enthusiasm during the interview. Remember, you're the 'face' of the hotel, so let your sparkling personality shine through!
✨Understand Guest Perspectives
Demonstrate your ability to empathise with guests by sharing examples of how you would handle various situations. This shows that you can put their well-being at the heart of everything you do, which is crucial for this role.
✨Familiarise Yourself with Accor's Values
Research Accor's commitment to sustainability and inclusivity. Be prepared to discuss how these values resonate with you and how you can contribute to creating a welcoming environment for all guests.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel's operations and team dynamics. This not only shows your interest in the role but also helps you gauge if the hotel is the right fit for you.
