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- Tasks: Welcome guests and ensure a smooth check-in experience while providing exceptional service.
- Company: Join Mercure Bridgwater, part of the renowned Accor Hotels group, known for stylish stays.
- Benefits: Enjoy competitive pay, free hotel nights, discounts at restaurants, and exclusive employee perks.
- Why this job: Be the face of hospitality, create memorable experiences, and work in a friendly team environment.
- Qualifications: Friendly attitude, good communication skills, and a willingness to learn; previous experience is a plus.
- Other info: Flexible shifts available, including weekends and holidays; full training provided.
The predicted salary is between 22700 - 26600 £ per year.
Mercure Bridgwater is part of the internationally renowned Accor Hotels group, offering stylish accommodation and excellent guest service in the heart of Bridgwater. We pride ourselves on delivering outstanding hospitality and creating memorable experiences for all our guests.
Join Our Team at Mercure Bridgwater!
We are looking for a warm, enthusiastic, and professional Hotel Receptionist to join our friendly team at Mercure Bridgwater. As the first point of contact for our guests, you will play a vital role in ensuring every guest receives a warm welcome and exceptional service throughout their stay.
Shifts are scheduled on a rota basis, covering early (6:00am – 2:30pm) and late (2:00pm – 10:30pm) shifts across 7 days.
Key Responsibilities:
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Greet and check in guests, ensuring a smooth and efficient arrival experience
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Handle guest inquiries, both in person and over the phone/email
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Process reservations, payments, and check-outs accurately
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Assist guests with information about the hotel, local area, and available services
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Liaise with housekeeping, maintenance, and other departments to ensure guest satisfaction
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Handle any guest issues or complaints with professionalism and empathy
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Maintain a tidy and presentable reception area at all times
About You:
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Friendly, approachable, and customer-focused
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Excellent communication and interpersonal skills
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Previous experience in a front-of-house or customer service role is desirable, but full training will be provided
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Confident using computer systems; previous experience with hotel booking systems is an advantage
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Able to work flexible shifts, including weekends, evenings, and public holidays
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A team player who can also work independently
We’re offering:-
· Competitive salary £26,707 per year based on a 40 hours week, paid overtime and share of service charge
· Up to 4 Free nights in Accor Hotels for every year of your employment
· Discounted rooms in all Accor Hotels Worldwide
· Discounted rate at all Legacy Hotels
· 15% Off your final bill in every Accor Restaurant or Bar
· 35% Discount in all MPW Restaurants
· Access to employee discount platform giving amazing discounts for hundreds of major companies including Supermarkets, High street and Fashion stores, Days out, Staycations / holidays and (non-MPW) Restaurants and Takeaways.
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Hotel Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding what makes Mercure Bridgwater unique will help you connect with the team and demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will prepare you for handling guest inquiries and complaints with professionalism and empathy, which is crucial for a Hotel Receptionist.
✨Tip Number 3
Research local attractions and services around Bridgwater. Being knowledgeable about the area will not only impress your potential employers but also enhance the guest experience when they ask for recommendations.
✨Tip Number 4
Be ready to discuss your flexibility with shifts during the interview. Highlighting your willingness to work early mornings, late evenings, and weekends will show that you are committed to meeting the needs of the hotel and its guests.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of Mercure Bridgwater that appeal to you, such as their commitment to outstanding hospitality and guest experiences.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or front-of-house experience. Use specific examples to demonstrate your communication skills and ability to handle guest inquiries or complaints effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a receptionist role.
How to prepare for a job interview at Accor Hotels
✨Show Your Warmth
As a Hotel Receptionist, your first impression is crucial. Make sure to greet the interviewer with a warm smile and a friendly attitude, reflecting the welcoming environment they aim to create for their guests.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight how you handled inquiries or complaints, as this will showcase your ability to manage guest interactions effectively.
✨Familiarise Yourself with the Hotel
Research Mercure Bridgwater and its services before the interview. Being knowledgeable about the hotel and its offerings will show your genuine interest in the position and help you answer questions more confidently.
✨Practice Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might even want to role-play common scenarios you could encounter at the reception, such as checking in a guest or handling a complaint.
