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- Tasks: Be the friendly face of our hotel, checking guests in and out while ensuring a fantastic stay.
- Company: Join Accor, a global leader in hospitality that values your individuality and growth.
- Benefits: Enjoy a competitive salary, birthday off, hotel discounts, and career progression opportunities.
- Why this job: Experience a vibrant work environment and make lasting memories for guests from around the world.
- Qualifications: Previous hotel reception experience is essential; great customer service skills are a must.
- Other info: Flexible shifts available; candidates must be 18 or older due to alcohol service.
The predicted salary is between 21000 - 26000 £ per year.
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
Ready to embark on a new journey? ibis Styles London Gatwick Airport opened last year and is welcoming weary travellers for a great, invigorating stay and we\’re looking for outgoing, dependable, welcoming Hotel Receptionist to deliver an amazing first impression and ensure our guests want to come back time and again. We\’re building our team and needa full-time Hotel Receptionist(officially known as Guest Service Assistants) working 40 hours a weekin return for a competitive salary of up to£26,434 p.a. plus great benefits including a day off for your birthday, discounts at hotels and opportunities for career progression.
We are looking for someone with hotel reception experience and weneed people who are open, welcoming and who know what great customer service looks like – the kind of person you\’d like to meet after a long day of travelling! You\’ll be checking guests in and out, answering questions and supporting them during your stay. A great telephone manner is essential and you\’ll need to be confident using a computer as you\’ll be doing some light admin also. As we\’re one big team, you can also expect to be pulling the odd pint, taking some food orders and turning your hand to whatever\’s needed to ensure our guests have a great stay.
You\’ll be working at 40 hours a week, which could including a mix of midweek, weekend, early and late shifts for flexibility in your schedule would be a big advantage but don\’t let it put you off applying if you have some restrictions we can work around. As the role can involve serving alcohol, we do require candidates to be 18 years of age or older.
ibis Styles Gatwick Airport hotel has over 180 bedrooms and welcomes international guests, business travellers, families and people heading off on holiday so its a bustling and vibrant hotel. As Receptionist, you\’ll be key to ensuring that they enjoy a great guest experience during their visit and will want to come back again soon!
If this sounds like a role that\’s right up your street, we\’d love to hear from you.
Reference:GAT-RECEP0060625
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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Hotel Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the hotel and its services. Knowing the ins and outs of ibis Styles London Gatwick Airport will help you answer guest queries confidently and show your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills. Since the role requires a welcoming attitude, consider role-playing scenarios with friends or family to enhance your ability to handle various guest interactions.
✨Tip Number 3
Be prepared to discuss your previous experience in hospitality. Think of specific examples where you provided excellent service or resolved issues, as this will demonstrate your suitability for the position.
✨Tip Number 4
Show your flexibility regarding shift patterns. Since the role involves various shifts, expressing your willingness to adapt can make you a more attractive candidate to the hiring team.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Hotel Receptionist position. Tailor your application to highlight relevant experience in customer service and hotel reception.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hospitality or customer service roles. Emphasise skills such as communication, problem-solving, and teamwork, which are essential for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide excellent customer service and how you align with Accor's values of inclusivity and growth.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a receptionist role.
How to prepare for a job interview at Accor Hotels
✨Show Your Personality
As a Hotel Receptionist, being outgoing and welcoming is key. Make sure to let your personality shine through during the interview. Share anecdotes that highlight your customer service skills and how you connect with guests.
✨Demonstrate Your Experience
Be prepared to discuss your previous hotel reception experience in detail. Highlight specific situations where you provided excellent service or resolved guest issues, as this will show your capability in handling the role effectively.
✨Practice Your Telephone Skills
Since a great telephone manner is essential for this position, consider practising common phone scenarios before the interview. This will help you convey confidence and professionalism when discussing how you handle calls and guest inquiries.
✨Emphasise Flexibility
The role requires flexibility with shifts, so be ready to discuss your availability openly. If you have any restrictions, mention them but also express your willingness to adapt to the needs of the hotel whenever possible.
