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- Tasks: Join our busy front desk team, providing personalised customer service and maintaining high standards.
- Company: Accor is a global leader in hospitality with over 5,600 hotels and a commitment to responsible service.
- Benefits: Enjoy free meals, on-site parking, gym membership, and exclusive hotel discounts after six months.
- Why this job: Be part of a caring team where you can grow, discover new roles, and make a real impact.
- Qualifications: Previous hotel front desk experience is essential, preferably with an Accor brand or similar.
- Other info: Flexible hours available, with shifts up to 40 hours or as little as 16 per week.
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
We need a hotel receptionist to work on a busy front desk. This could be up to 40 hours or just 16 if that works better for you. Our working week includes weekend days. Personality and professionalism play a really big part in offering our personalised customer services at Novotel Manchester West.
That said, we still expect you to maintain and improve the processes with the highest possible attention and detail. Previous hotel front desk experience is essential, preferably with an Accor brand, or a similar role using the Opera reservation system.
Pay: £11.44 per hour
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Uniform and meals on duty are provided. Car parking is free. We also offer Accor staff discounts in hotels all over the world when you have completed 6 months of service. We also offer discounted hotel rates at thousands of Accor properties after you serve your first six months.
- Discounted or free food
- Employee discount
- Gym membership
- On-site parking
You must have the right to work in the United Kingdom.
Hotel Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the Opera reservation system, as it's a key requirement for this role. If you haven't used it before, consider taking an online course or watching tutorial videos to get a head start.
✨Tip Number 2
Showcase your personality and professionalism during any interactions you have with the company. Whether it's through networking events or casual conversations, let your passion for hospitality shine through.
✨Tip Number 3
Research Novotel Manchester West and its values. Understanding their commitment to responsible hospitality will help you align your answers and demonstrate that you're a good fit for their team.
✨Tip Number 4
Prepare to discuss your previous front desk experience in detail. Be ready to share specific examples of how you've handled busy situations or provided exceptional customer service in the past.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the hotel receptionist position. Highlight your relevant experience and skills that align with what Accor is looking for.
Tailor Your CV: Customise your CV to reflect your previous hotel front desk experience, especially if you have worked with an Accor brand or are familiar with the Opera reservation system. Use specific examples to demonstrate your customer service skills and professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to be a part of the Accor team. Mention how your personality and attention to detail will contribute to providing personalised customer service at Novotel Manchester West.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a receptionist role.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for Hospitality
During the interview, express your enthusiasm for the hospitality industry. Share personal experiences that highlight your love for customer service and how you connect with guests. This aligns perfectly with the company's focus on being a 'Heartist'.
✨Demonstrate Your Professionalism
Professionalism is key in this role. Dress appropriately for the interview and maintain a positive attitude throughout. Be prepared to discuss how you handle difficult situations at the front desk while keeping a calm and professional demeanour.
✨Familiarise Yourself with the Opera System
Since previous experience with the Opera reservation system is essential, make sure to brush up on your knowledge of it before the interview. If you have specific examples of how you've used it in past roles, be ready to share those.
✨Highlight Your Flexibility
The job requires flexibility in working hours, including weekends. Be open about your availability and willingness to adapt to the needs of the hotel. This shows that you are committed to providing excellent service, no matter the time.
