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- Tasks: Lead hotel operations, ensuring luxury guest experiences and team development.
- Company: Accor is a dynamic hospitality company offering diverse brands and career growth.
- Benefits: Enjoy hotel discounts, shopping privileges, and access to world-class training.
- Why this job: Join a passionate team in a luxury setting, creating memorable guest moments.
- Qualifications: Experience in luxury hotel leadership and strong food & beverage management preferred.
- Other info: Ideal for aspiring General Managers; work close to home in Melbourne.
The predicted salary is between 96000 - 144000 £ per year.
At Accor, we believe that there’s a place for everyone—just as our diverse range of brands offer something special for every guest. That’s why we’re proud to offer outstanding career opportunities, award-winning training, and the chance to grow within one of the most dynamic hospitality companies in the world.
Hotel Chadstone Melbourne MGallery is where elegance meets style and sophistication, offering guests a luxurious five-star retreat just steps away from Chadstone – The Fashion Capital. Blending modern glamour with refined comfort, our hotel provides an unforgettable experience, whether guests are staying for leisure or business. From our bespoke design to our culinary excellence and warm, intuitive service, we create stories that stay. Join our passionate team and become part of a property that sets the standard for luxury hospitality in Melbourne.
As Hotel Manager you will lead the hotel’s operations, with a particular emphasis on luxury guest experience, people leadership, culinary excellence, and revenue generation. This is not just a leadership role—it’s a guardianship of the MGallery brand’s promise to deliver exceptional, story-worthy stays. With a deep understanding of what defines a luxury experience, you will elevate every touchpoint across the hotel, ensuring our service remains intuitive, warm, and unmistakably personal. You’ll inspire your teams to bring our brand narrative to life every day, creating an exceptional culture and memorable guest moments that embody the MGallery spirit.
Key Responsibilities:
- Lead day-to-day hotel operations in partnership with the General Manager, maintaining the highest brand standards of luxury and service excellence.
- Be a passionate ambassador for the MGallery brand, ensuring every department delivers experiences that are elegant, immersive, and emotionally resonant.
- Develop and empower department leaders to foster a culture of care, creativity, and accountability.
- Oversee all operational departments, refining every detail from arrival to departure to create a seamless, personalised experience.
- Collaborate with our culinary and F&B teams to ensure gastronomic excellence that complements the hotel’s sophisticated identity.
- Drive employee engagement through effective coaching, professional development, succession planning, and team recognition.
- Monitor and optimise operational performance, guest satisfaction, and team productivity through data analysis and proactive problem-solving.
- Partner with Revenue, Sales, and Marketing teams to drive occupancy, ADR, and overall profitability.
- Ensure compliance with all brand, safety, legal, and operational standards, and promote a safe and inclusive workplace.
Qualifications:
- Proven experience in an executive leadership role within a luxury hotel environment.
- A strong background in food & beverage management is preferred.
- A natural and engaging leader with a demonstrated passion for team development and service excellence.
- Exceptional communication and interpersonal skills, with a collaborative and hands-on leadership style.
- A strong understanding of front-of-house, culinary, and operational workflows.
- Commercial acumen with the ability to influence revenue outcomes and manage budgets effectively.
- A proactive mindset with a focus on innovation, guest delight, and continuous improvement.
Additional Information:
- Exceptional growth opportunity – join Accor’s Luxury & Lifestyle division and grow your career.
- Ideal role for an aspiring next General Manager.
- Great perks – from day one, enjoy worldwide hotel and dining discounts, Chadstone shopping centre privileges, complimentary anniversary accommodation, and more.
- Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute.
- Accor Academy – access to world-class training and leadership programs.
- Supportive culture – be part of a motivated, fun, and professional team in a luxury setting.
Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you.
Hotel Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Manager
✨Tip Number 1
Familiarise yourself with the MGallery brand and its values. Understanding their commitment to luxury and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in luxury hotels. Building connections can provide insights and potentially lead to referrals for the Hotel Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've enhanced guest experiences in previous roles. Highlighting your achievements in luxury settings will demonstrate your capability to uphold the MGallery standard.
✨Tip Number 4
Stay updated on current trends in the luxury hospitality sector. Being knowledgeable about innovations and guest expectations will show your proactive mindset and passion for continuous improvement.
We think you need these skills to ace Hotel Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the Hotel Manager position. Tailor your application to highlight your relevant experience in luxury hotel management.
Craft a Compelling CV: Your CV should reflect your leadership experience, particularly in luxury environments. Emphasise your achievements in guest satisfaction, team development, and operational excellence. Use metrics where possible to demonstrate your impact.
Write a Tailored Cover Letter: In your cover letter, express your passion for the hospitality industry and your understanding of the MGallery brand. Share specific examples of how you've elevated guest experiences and led teams in previous roles.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a luxury hotel setting.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Luxury Experience
Make sure to highlight your previous experience in luxury hotel management. Discuss specific examples where you enhanced guest experiences or improved service standards, as this role is all about delivering exceptional stays.
✨Demonstrate Leadership Skills
Prepare to talk about your leadership style and how you've successfully developed teams in the past. Share stories that illustrate your ability to inspire and empower others, as this is crucial for fostering a positive culture.
✨Understand Culinary Excellence
Since a strong background in food and beverage management is preferred, be ready to discuss your knowledge of culinary trends and how you’ve collaborated with F&B teams to enhance guest satisfaction through dining experiences.
✨Emphasise Commercial Acumen
Be prepared to discuss how you've influenced revenue outcomes in previous roles. Bring examples of how you've used data analysis to optimise performance and drive profitability, as this will show your understanding of the business side of hotel management.
