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- Tasks: Deliver exceptional dining experiences in a luxury restaurant setting.
- Company: Join Fairmont Orchid, a stunning luxury resort on Hawai'i Island.
- Benefits: Enjoy competitive pay, discounts, and 401(k) matching.
- Why this job: Be part of a vibrant team in a beautiful location with a focus on hospitality.
- Qualifications: Must be detail-oriented, service-focused, and able to work well in a team.
- Other info: Hourly rate is $24.70; must be eligible to work in the U.S.
Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive.
Fairmont Orchid is an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon. Hawai‘i’s warmth and serenity are reflected throughout the design of our family-friendly hotel accommodations with spacious guest rooms, suites and the exclusive Fairmont Gold concierge floor.
Resort amenities include our Spa Without Walls, a 10,000-square-foot oceanfront pool, cultural activities, onsite restaurants, access to world-class golf, a 24/7 fitness center and a 10-court tennis pavilion. Inspired by culture, well-being and genuine aloha, Fairmont Orchid welcomes you to experience authentic Hawai‘i.
What is in it for you:
- Benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana
- Preferred provider medical/drug/vision benefits starting at competitive prices for employees
- Employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana
- 401(k)/retirement saving plan & matching program
- 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately
- 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls
- Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)
- Complimentary meals in our employee dining facility
Brown’s Beach House is Fairmont Orchid’s signature AAA Four Diamond fine dining restaurant well known for incomparable Hawaii Regional Cuisine and a spectacular oceanfront setting. Our innovative cuisine draws from simple pure flavours of locally grown produce and a diverse variety of fresh seafood.
What you will be doing:
- Provide unique dining experiences to all of our guests through warm, personal & detailed service in a luxury, upscale and fast paced environment.
- Ensure a positive first impression of the restaurant for our guests through detailed cleanliness, set-up and ambiance control.
- Prepare appropriately for anticipated dining traffic by creating communication for servers & designating server section assignments.
- Ensure guests receive warm welcome, timely service and a fond farewell using guest names to offer a personalized service.
- Maintain menus to ensure we always have an adequate clean supply.
- Ensure cleanliness & orderliness of host stand including surrounding work areas.
- Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (Open Table).
- Handle reservation inquiries, take incoming telephone calls, note special requests by guests and indicate special attention to VIP guests.
- Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
- Assist other Food & Beverage outlets with their operations during peak times or when required.
- Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP).
- Be well versed in hotel fire & life safety/emergency procedures.
- Maintain a high standard of personal appearance and hygiene at all times.
- Perform other reasonable duties assigned by the Management of the Hotel.
Your experience and skills include:
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Good reading, writing and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Ability to work cohesively and collaboratively as part of a team.
- Detailed & service oriented with an eye for detail to be self-motivated and energetic.
- Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
Hourly Rate: $24.70 USD
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our mission is to make Food & Beverage the heart and soul of hotels by thinking like restauranteurs and delivering an experience that is excellent, relevant and authentic.
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best.
Hostperson, Brown\'s Beach House employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hostperson, Brown\'s Beach House
✨Tip Number 1
Familiarise yourself with Hawaiian culture and hospitality standards. Understanding the local customs and traditions will not only help you connect with guests but also demonstrate your commitment to providing an authentic experience at Brown's Beach House.
✨Tip Number 2
Practice your communication skills, especially in a fast-paced environment. Being able to articulate clearly and maintain a friendly demeanour under pressure is crucial for a hostperson role, ensuring guests feel welcomed and valued.
✨Tip Number 3
Network with current employees or alumni from your school who work in hospitality. They can provide insights into the company culture and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 4
Visit the Fairmont Orchid and experience the dining atmosphere at Brown's Beach House firsthand. This will give you a better understanding of the service style and allow you to speak knowledgeably about your experience during interviews.
We think you need these skills to ace Hostperson, Brown\'s Beach House
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Hostperson position at Brown's Beach House. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in hospitality and customer service in your CV. Use specific examples that demonstrate your ability to provide excellent service and maintain a positive atmosphere, as these are crucial for the role.
Write a Compelling Cover Letter: In your cover letter, express your passion for Hawaiian culture and hospitality. Mention why you want to work at Fairmont Orchid and how your skills align with their values and mission. Personalise it to show genuine interest.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Embrace the Aloha Spirit
During your interview, showcase your understanding of Hawaiian culture and hospitality. Share personal experiences that reflect the warmth and friendliness associated with the Aloha spirit, as this is crucial for a role in a luxury resort like Fairmont Orchid.
✨Demonstrate Attention to Detail
As a hostperson, attention to detail is key. Be prepared to discuss how you ensure cleanliness and ambiance in a dining setting. Provide examples from past experiences where your meticulous nature enhanced guest experiences.
✨Showcase Teamwork Skills
Highlight your ability to work collaboratively in a fast-paced environment. Discuss specific instances where you successfully worked as part of a team to deliver exceptional service, as this aligns with the hotel's commitment to teamwork.
✨Prepare for Common Scenarios
Anticipate questions about handling reservations, managing guest flow, and addressing special requests. Practise responses that demonstrate your problem-solving skills and ability to remain calm under pressure, which are essential for this role.
