At a Glance
- Tasks: Lead and support the Reception team to deliver exceptional guest experiences.
- Company: Join Accor, a global leader in hospitality with over 5,600 hotels.
- Benefits: Enjoy discounts, complimentary meals, and career development opportunities.
- Other info: Diverse and inclusive workplace with limitless growth opportunities.
- Why this job: Be part of a fun, high-energy team making memorable moments for guests.
- Qualifications: Experience in hospitality and strong communication skills.
The predicted salary is between 15.8 - 15.8 £ per hour.
Company Description
Contract Type: Permanent / Full Time
Salary: £15.80 per hour
Start date: September 2026
Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, they all share a common ambition: to keep innovating and challenging the status quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Job Description
- Provide guidance and support to the Reception team, helping them achieve their potential and accomplish departmental objectives.
- Assist in the effective day-to-day operation of the Front Office with a hands-on approach.
- Deliver exceptional guest service and create positive, memorable experiences for all guests.
- Be confident in all aspects of guest relations, welcoming and recognising all guests, including those requiring special attention.
- Maintain strong working relationships and effective communication with all departments.
- Act as Duty Manager, taking responsibility for the smooth day-to-day operation of the hotel and supporting all departments as required.
A little more information: You will have the opportunity to be part of a high-energy, fun team that delivers excellent customer service to all our guests every day. Our hotel offers 356 rooms, an amazing food experience, and a 24-hour self-service shop.
Additional Information
- Employee Benefit Card offering up to 30% discount at Accor hotels worldwide
- Free Bonus Breaks vouchers for complimentary stays within the UK
- Complimentary meals while on duty and provided uniform
- 28 days’ holiday, including bank holidays, increasing with service by up to 5 additional days
- Friends & Family discounted rates
- Eye test vouchers
- Learning and development programmes through our Academies
- Cycle to Work scheme
- Access to the Vivup employee benefits programme, including GP services, high street discounts, and much more
- Workplace pension scheme
- A wide range of additional employee benefits, wellbeing initiatives, and career development opportunities.
One more thing: By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Reception Team Leader in Harlington employer: Accor Hotels
Accor Hotels is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. With competitive pay and opportunities for personal and professional growth, employees are encouraged to thrive in a supportive environment that prioritises guest satisfaction and teamwork. Join us to be part of a dynamic team where your contributions directly enhance the hospitality experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Leader in Harlington
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Team Leader in Harlington
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
