At a Glance
- Tasks: Ensure a seamless guest experience and oversee nightly hotel operations.
- Company: Join a dynamic hospitality team focused on exceptional service.
- Benefits: Earn £15.30 per hour with flexible part-time hours.
- Other info: Great opportunity for career growth in a vibrant environment.
- Why this job: Be part of the exciting hospitality industry and make guests feel welcome.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 31824 - 31824 € per year.
Join our team as a Night Reception Team Member where you will play a crucial role in ensuring a seamless guest experience during their stay. In this position, you will be responsible for overseeing the nightly operations of our hotel, providing exceptional service, and maintaining accurate records. This position offers an exciting opportunity to be part of the hospitality industry and work in a dynamic environment.
Job Details
- Contract Type: Part time (20 hrs/week)
- Salary: £15.30 per hour
- Start date: June 2026
What you'll do...
- Conduct the nightly audit process to reconcile all daily transactions and prepare reports for management
- Welcome guests upon arrival during late hours and assist with check-in/check-out procedures
- Respond to guest inquiries, requests, and concerns promptly and professionally
- Handle payment transactions, credit card processing
- Ensure accuracy in guest billing and resolve any discrepancies
- Collaborate with various departments to address guest needs and ensure satisfaction
- Monitor and report any suspicious activities
- Maintain cleanliness and organization at the front desk area
- Perform any additional tasks as required during the night shift
Night Reception Team Member in Harlington employer: Accor Hotels
Join our vibrant team at Accor, where we prioritise exceptional guest experiences and foster a supportive work culture. As a Night Reception Team Member, you'll enjoy flexible part-time hours, competitive pay, and opportunities for professional growth within the dynamic hospitality industry. Our commitment to employee development and a collaborative environment makes Accor an outstanding employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Night Reception Team Member in Harlington
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Reception Team Member role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers, be ready to talk about your experience and how it relates to providing exceptional guest service. Confidence is key, so rehearse what you want to say.
✨Tip Number 3
Stay flexible! The hospitality industry often requires adaptability, especially during night shifts. Be prepared to discuss how you handle unexpected situations or guest requests during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Night Reception Team Member in Harlington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality or customer service. We want to see how your skills align with the Night Reception Team Member role, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for the hospitality industry and why you’d be a great fit for our team. We love seeing personality, so let your enthusiasm come through!
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your information is easy to read and understand. Avoid jargon and get straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Accor Hotels
✨Know the Night Shift Inside Out
Familiarise yourself with the specific duties of a Night Reception Team Member. Understand the nightly audit process, guest check-in/check-out procedures, and how to handle payment transactions. This knowledge will show your potential employer that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional service in previous roles. Think about times when you resolved guest inquiries or handled complaints effectively. This will demonstrate your ability to maintain a high standard of guest satisfaction during those late-night hours.
✨Be Ready for Situational Questions
Expect questions about how you'd handle various scenarios, such as dealing with a difficult guest or managing multiple tasks at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Highlight Your Attention to Detail
Since accuracy in guest billing and record-keeping is crucial, be prepared to discuss how you ensure precision in your work. Share any relevant experiences where your attention to detail made a difference, especially in fast-paced environments.
