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- Tasks: Join us as a Guest Service Associate, ensuring guests feel welcomed and cared for.
- Company: Accor is a global leader in hospitality, committed to diversity and inclusion.
- Benefits: Enjoy opportunities for growth, learning, and a supportive work environment.
- Why this job: Be part of a vibrant team that values your individuality and creativity.
- Qualifications: BHM degree required; experience as a Front Office Associate preferred but not essential.
- Other info: Embrace limitless possibilities in your career journey with Accor.
The predicted salary is between 21600 - 36000 £ per year.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description:
- Responsible for set up of all operating equipment and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
- Ensure to handle the luggage in a courteous and efficient manner.
- Control room inventory and assign room per guest needs.
- Ensure to be familiar with the property layout, fire exits and elevator locations.
- Report any equipment malfunction, emergency situations or suspicious persons to the Director Guest Service.
Qualifications:
- BHM degree with 1 year experience as Front Office Associate or Fresher.
Guest Service Associate (Front Office) @ ibis Mumbai BKC employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate (Front Office) @ ibis Mumbai BKC
✨Tip Number 1
Familiarise yourself with the ibis brand and its values. Understanding their commitment to diversity and inclusion will help you align your responses during interviews, showcasing how you can contribute to their inclusive culture.
✨Tip Number 2
Brush up on your knowledge of hospitality best practices, especially in guest service. Being able to discuss specific scenarios where you've provided excellent service or resolved issues will demonstrate your readiness for the role.
✨Tip Number 3
Prepare to discuss your ability to handle guest inquiries and requests. Think of examples from your past experiences where you went above and beyond to ensure guest satisfaction, as this is crucial for a Guest Service Associate.
✨Tip Number 4
Show enthusiasm for learning and growth within the hospitality industry. Accor values personal development, so expressing your eagerness to learn and adapt will resonate well with the hiring team.
We think you need these skills to ace Guest Service Associate (Front Office) @ ibis Mumbai BKC
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Guest Service Associate position. Tailor your application to highlight relevant experiences and skills that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work at Accor and how your values align with their commitment to diversity and inclusion. Use specific examples from your experience to demonstrate your suitability.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality, even if it’s from internships or part-time jobs. Include specific achievements or situations where you provided excellent service or resolved guest issues effectively.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Know the Company
Before your interview, take some time to research Accor and its values. Understanding their commitment to diversity and inclusion will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Guest Service Associate. Be prepared to discuss how your skills and experiences relate to tasks like handling guest queries, promoting hotel facilities, and managing room inventory.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Highlight your ability to handle inquiries in a warm and professional manner.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, training opportunities, or what success looks like in this role. This shows your enthusiasm and interest in the position.
