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For Companies At a Glance
- Tasks: Welcome guests, handle queries, and ensure smooth check-ins and check-outs.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy flexible hours, team events, and opportunities for growth in the hospitality industry.
- Why this job: Be part of a dynamic environment where teamwork and customer satisfaction are key.
- Qualifications: Diploma in Tourism/Hospitality; freshers or those with up to 1 year experience welcome.
- Other info: Experience with Opera or similar systems is a plus; multilingual skills are advantageous.
The predicted salary is between 24000 - 36000 £ per year.
Primary Responsibilities
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms for visitors.
- Maintain high standards of customer service at the Reception desk to consistently exceed customers’ expectations.
- Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork.
Operational Management
- Maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional, and friendly check-in and check-out.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of the post.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as delegated by the Management.
Qualifications
- Diploma in Tourism / Hospitality Management.
- Fresher or Minimum 6 months to 1 year of relevant experience.
- Excellent reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Good working knowledge of MS Excel, Word, & PowerPoint.
- Prior experience working with Opera or a related Property Management system.
Additional Information
- Hotel Industry experience preferred.
Guest Service Associate - Front Office employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Associate - Front Office
✨Tip Number 1
Familiarise yourself with the hotel industry and its standards. Understanding the nuances of guest service and the specific expectations for a Front Office role will help you stand out during interviews.
✨Tip Number 2
Practice your communication skills, especially in English and any other languages you may know. Being able to effectively communicate with guests from diverse backgrounds is crucial in this role.
✨Tip Number 3
Gain hands-on experience with property management systems like Opera. If you haven't used it before, consider taking an online course or tutorial to boost your confidence and knowledge.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to job openings.
We think you need these skills to ace Guest Service Associate - Front Office
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you dealt with guests, resolved complaints, or worked in a team environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry. Mention specific experiences that demonstrate your ability to exceed customer expectations and work effectively in a team.
Highlight Language Skills: If you speak multiple languages, be sure to mention this in your application. It can set you apart from other candidates and is particularly valuable in a guest-facing role.
Showcase Technical Proficiency: Include any experience you have with property management systems like Opera, as well as your proficiency in MS Excel, Word, and PowerPoint. This will demonstrate your readiness for the operational aspects of the role.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Guest Service Associate, your ability to handle queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or exceeded expectations, demonstrating your commitment to excellent service.
✨Familiarise Yourself with the Hotel's Operations
Research the hotel and its services before the interview. Understanding how the front office operates and being aware of the hotel's amenities will help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Teamwork and Leadership
Since the role involves motivating and developing the reception team, be ready to discuss your experiences in teamwork and leadership. Share specific instances where you contributed to a positive team environment or helped colleagues achieve their goals.
✨Prepare for Role-Playing Scenarios
Interviews for guest service positions often include role-playing scenarios. Practice responding to common guest situations, such as handling complaints or booking rooms, to showcase your problem-solving skills and ability to remain calm under pressure.
