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- Tasks: Oversee guest relations to ensure maximum satisfaction and personal recognition.
- Company: Accor is a global leader in hospitality, dedicated to personal growth and limitless opportunities.
- Benefits: Enjoy a supportive work environment with opportunities for learning and development.
- Why this job: Join a historic hotel in Istanbul, where elegance meets comfort and every guest experience matters.
- Qualifications: Degree in Tourism & Hotel Management and 2 years of guest relations experience required.
- Other info: We value diversity and inclusion, welcoming talent from all backgrounds.
The predicted salary is between 24000 - 36000 ÂŁ per year.
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul\’s history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
THE POSITION
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
KEY ROLES & RESPONSIBILITIES
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Ensure all members consistently receive all benefits, and repeat guests and otherVIP’s receive special recognition and service
- Meet and greet VIP guests personally
- Liaise closely with Concierge andButlerfor Hotel events, restaurant promotions, Limousine requirements and specialVIPrequests or preparations.
- Prepare compendiums prior guest arrival and check-into system if necessary
- Maintain close contact with Airport Concierge for new arrivals and departures
- Update and maintain repeat guest history system
- Promote Inter-Hotel sales and in-house facilities
- Send prepared welcome cards and amenities to room prior to guest arrival
- Attend to special requests by guests
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and specialrequests
- Prepare requisitions for amenities on a timely basis
- Performs related duties and special projects assigned
PERSONAL ATTRIBUTES
- Strong written and verbal communication skills in English
- Able to develop rapport with colleagues and management staff
- Ability to work cohesively with co-workers as part of a multi-cultural team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Ability to promote positive relations with guests and patrons
- Able to exercise good judgment with difficult guests
QUALIFICATIONS
- Degree from School for Tourism & Hotel Management
EXPERIENCE
- Minimum 2 years Guest Relations experience preferably in a four or five-star hotel
Your team and working environment:
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Note: Customization may be included for any specific local or legislative requirements, such as work permits.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
#J-18808-Ljbffr
Guest Relations Agent employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Agent
✨Tip Number 1
Familiarise yourself with the unique features of The Grand Tarabya and Accor's values. Understanding the hotel's history and its commitment to guest satisfaction will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples from your previous experience that showcase your ability to handle guest relations effectively. Highlight situations where you went above and beyond to ensure guest satisfaction, as this aligns perfectly with the responsibilities of a Guest Relations Agent.
✨Tip Number 3
Practice your communication skills, especially in English, as strong verbal abilities are crucial for this role. Consider role-playing scenarios where you might need to address guest complaints or special requests to build your confidence.
✨Tip Number 4
Network with current or former employees of Accor, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Guest Relations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Relations Agent. Highlight your relevant experience and skills that align with the job description.
Tailor Your CV: Customise your CV to reflect your experience in guest relations, particularly in a hospitality setting. Emphasise your communication skills and ability to handle guest requests and complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the importance of guest satisfaction. Mention specific experiences where you went above and beyond for guests.
Proofread Your Application: Ensure that your application is free from spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Communication Skills
As a Guest Relations Agent, strong written and verbal communication skills are essential. During the interview, make sure to articulate your thoughts clearly and confidently. Use examples from your past experiences to demonstrate how you've effectively communicated with guests and colleagues.
✨Demonstrate Your Customer Service Experience
Highlight your previous experience in guest relations or customer service roles, especially in a hotel setting. Be prepared to discuss specific situations where you went above and beyond to ensure guest satisfaction, as this will show your commitment to providing excellent service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations with guests. Think of examples where you successfully resolved complaints or managed VIP requests, and be ready to explain your thought process during those scenarios.
✨Research the Company Culture
Familiarise yourself with Accor's values and mission. Understanding their commitment to diversity and inclusion, as well as their focus on guest satisfaction, will help you align your answers with their expectations. This shows that you're not just interested in the job, but also in being part of their team.
