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For Companies At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable from start to finish.
- Company: Join a leading hospitality group in the heart of York.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Service-oriented attitude and fluency in English; Opera experience is a bonus.
- Other info: Exciting opportunities for advancement in the global hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading hospitality group in York, UK is looking for a Reception Agent to ensure guests have a memorable experience from arrival to departure.
Responsibilities include:
- Greeting guests
- Checking in
- Handling requests
- Managing payments
- Promoting hotel facilities
A service-focused personality is essential, and fluency in English is required. Experience with Opera is a plus. This position offers opportunities for growth within the global hospitality sector.
Guest Experience Receptionist employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Receptionist
✨Tip Number 1
First things first, make sure you know the ins and outs of the hospitality industry. Brush up on your customer service skills and be ready to showcase your friendly personality. We want to see that you can create memorable experiences for guests right from the get-go!
✨Tip Number 2
Practice makes perfect! Role-play common reception scenarios with a friend or family member. This will help you feel more confident when it comes to greeting guests and handling their requests. Remember, a warm smile and a positive attitude go a long way!
✨Tip Number 3
Don’t forget to research the hotel you’re applying to! Knowing about their facilities and services will not only impress them but also help you tailor your responses during the interview. We love candidates who show genuine interest in our brand!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there. So, what are you waiting for? Let’s get you that Guest Experience Receptionist role!
We think you need these skills to ace Guest Experience Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring a service-focused attitude to the role. Share any experiences that highlight your ability to create memorable moments for guests.
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Receptionist role. Highlight relevant experience, especially if you've worked in hospitality or have used systems like Opera. We love seeing how your background fits with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our team. Be specific about why you want to work with us and how you can contribute to creating unforgettable guest experiences. Keep it engaging and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, do some research on the hospitality group. Understand their values, mission, and what makes them stand out in York. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Service Skills
As a Guest Experience Receptionist, your service-focused personality is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your commitment to providing exceptional service.
✨Practice Common Interview Questions
Anticipate questions related to guest interactions, handling complaints, and managing payments. Practising your responses will help you feel more confident and articulate during the interview. Don’t forget to prepare a few questions to ask them too!
✨Familiarise Yourself with Opera
If you have experience with Opera, be ready to discuss it. If not, take some time to learn the basics. Mentioning your willingness to learn new systems can also impress the interviewer, showing that you're adaptable and eager to grow.
