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- Tasks: Create unforgettable experiences for guests and build genuine connections.
- Company: Fairmont St. Andrews, a luxurious 5-star hotel in Scotland.
- Benefits: Staff shuttle, discounts on dining and spa, growth opportunities, and social events.
- Other info: Fast-paced environment with on-the-job training and career growth.
- Why this job: Be the heart of luxury hospitality and make every guest's stay special.
- Qualifications: Passionate about hospitality with strong communication skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf. Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill – serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.
Fairmont St Andrews are looking for a passionate and personable Guest Experience Manager to create exceptional and memorable experiences for our guests throughout their stay. Based within the hotel lobby and key guest areas, you will act as a visible and engaging host, building genuine connections with guests and curating personalised experiences that make every stay special. From arranging bespoke dining and spa experiences to creating thoughtful “signature moments”, you will play a key role in delivering luxury hospitality at its finest. This role is all about anticipating guest needs, creating lasting memories, and naturally connecting guests with the incredible experiences our hotel has to offer.
Key Responsibilities- Deliver warm, engaging, and personalised service throughout the guest journey
- Build relationships with guests and tailor experiences based on their preferences and occasions
- Recommend and arrange dining, spa, golf, and local experiences
- Create memorable “signature moments” for celebrations, VIPs, and special occasions
- Act as an ambassador for the hotel and its facilities
- Support guest satisfaction and hotel revenue through authentic guest engagement
- Collaborate with Concierge and operational teams to deliver seamless experiences
- Naturally warm, confident, and engaging
- Passionate about hospitality and creating memorable experiences
- Strong communication and interpersonal skills
- Proactive with excellent attention to detail
- Commercially aware with a guest-first approach
- Comfortable working in a fast-paced luxury environment
Previous experience in hospitality, guest relations, concierge, or luxury guest service is preferred. If you love creating unforgettable moments and delivering personalised luxury experiences, we would love to hear from you!
What is in it for you- Staff shuttle service to/from St Andrews
- Complimentary staff canteen
- 50% off dining in our Food and Beverage outlets
- Employee rates for Spa treatments and green fees
- Access to gym and pool services
- Growth opportunities
- On-the-job training
- Regular social events
Guest Experience Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Manager
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Fairmont St Andrews' offerings, from the dining options to the spa services. This way, when you chat with guests, you can recommend experiences that truly resonate with them.
✨Tip Number 2
Practice your people skills! Engage in conversations with friends or family about their travel experiences. This will help you refine your ability to connect with guests and understand their needs better.
✨Tip Number 3
Show your passion for hospitality! When you’re networking or interviewing, share stories of memorable guest interactions you've had in the past. This will demonstrate your commitment to creating exceptional experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Fairmont St Andrews team. Let’s make those unforgettable moments happen together!
We think you need these skills to ace Guest Experience Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about creating memorable experiences for guests. Share a story or two that highlights your passion for making someone's day special.
Tailor Your Application: Make sure to customise your application to fit the Guest Experience Manager role. Highlight your relevant experience and skills that align with what we’re looking for. This shows us that you’ve done your homework and understand what it takes to deliver luxury hospitality.
Be Personable: We’re all about building genuine connections, so let your personality come through in your writing! Use a friendly tone and don’t be afraid to show a bit of who you are. We want to know the real you and how you can connect with our guests.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it shows you’re serious about joining our team at Fairmont St Andrews!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, dive deep into Fairmont St Andrews. Familiarise yourself with their luxury offerings, unique experiences, and the overall vibe of the hotel. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their values.
✨Showcase Your Passion for Hospitality
As a Guest Experience Manager, your love for hospitality should shine through. Prepare examples from your past experiences where you went above and beyond to create memorable moments for guests. This will demonstrate your proactive approach and genuine passion for enhancing guest experiences.
✨Practice Engaging Communication
Strong communication skills are key in this role. During the interview, practice speaking clearly and confidently. Use engaging body language and maintain eye contact to convey warmth and approachability, which are essential traits for building connections with guests.
✨Anticipate Questions About Guest Engagement
Expect questions that assess your ability to anticipate guest needs and create personalised experiences. Think of specific scenarios where you successfully tailored services or resolved issues for guests. This will showcase your problem-solving skills and guest-first mindset.