At a Glance
- Tasks: Supervise guest reservations and ensure an exceptional booking experience.
- Company: Join a leading hospitality brand with a focus on guest satisfaction.
- Benefits: Full training, employee discounts, and global career development opportunities.
- Other info: Dynamic team environment with opportunities for personal growth.
- Why this job: Be the first point of contact for guests and make their stay unforgettable.
- Qualifications: Experience in reservations and knowledge of Opera systems preferred.
The predicted salary is between 25000 - 30000 £ per year.
As a Groups & Reservations Supervisor, you will play a key role in delivering an exceptional guest experience from the very first interaction. Acting as the first point of contact for many of our guests, you will guide them through the booking process, manage guest relationships, and ensure a seamless reservations experience. As a supervisor, you will be working closely with the Front Office Manager to ensure the smooth day-to-day operation of the department. Previous experience in reservations and knowledge of the Opera Property Management System are highly desirable.
Key Responsibilities
- Making, modifying, and managing guest reservations.
- Coordinating group bookings, including preparing quotations, issuing contracts, processing payments, and overseeing all related administration.
- Building relationships with prospective guests, groups, and corporate clients.
- Liaising effectively with all hotel departments to ensure guest requirements are communicated and delivered.
- Supporting the day-to-day management and development of the reservations department alongside the Front Office Manager.
- Delivering outstanding customer service and ensuring all guest enquiries are handled professionally and efficiently.
- Assisting with team supervision, training, and maintaining departmental standards.
What is in it for you
- Full training will be provided.
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world.
What you will be doing
- Consistently offer exceptional, friendly and engaging service.
- Ensure the best selection for the guest and ensure revenue is maximized through up-selling.
- Recommend property facilities and assist guests with information and special requests.
- Book room reservation requests, enter rooming lists, and update accurate information in the system.
Qualifications
- Previous experience within a similar role preferred.
- Good knowledge of Opera systems.
- Confidence with dealing with incoming calls/emails.
Additional Information
- Strong interpersonal and problem solving abilities.
- Fluency in English, additional languages are a plus.
Groups & Reservations Supervisor employer: Accor Hotels
As a Groups & Reservations Supervisor at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises exceptional guest experiences. With comprehensive training, an employee benefit card for discounted rates worldwide, and ample opportunities for personal and professional growth, we are committed to nurturing your talent and career within our global network. Join us in a culture that values teamwork, outstanding service, and the chance to make a meaningful impact on our guests' journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Groups & Reservations Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups & Reservations Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
