At a Glance
- Tasks: Guide guests through bookings and manage reservations for a seamless experience.
- Company: Accor Hotels, a leader in hospitality with a focus on guest satisfaction.
- Benefits: Full training, employee discounts, and personal growth opportunities.
- Other info: Great opportunity for career advancement in the hospitality industry.
- Why this job: Join a dynamic team and enhance guest experiences in a vibrant environment.
- Qualifications: Previous experience in reservations and knowledge of Opera systems required.
The predicted salary is between 25000 - 30000 £ per year.
Accor Hotels is seeking a Groups & Reservations Supervisor in York and North Yorkshire. In this role, you will guide guests through the booking process, ensure smooth departmental operations, and manage reservations effectively.
The position requires previous experience in a similar role and knowledge of Opera systems. Benefits include full training, employee discounts, and opportunities for personal growth within the company.
Groups & Reservations Lead — Guest Experience & Growth employer: Accor Hotels
Accor Hotels is an exceptional employer, offering a vibrant work culture in the picturesque setting of York and North Yorkshire. With comprehensive training programmes, generous employee discounts, and ample opportunities for personal and professional growth, we are dedicated to fostering a supportive environment where our team can thrive and make a meaningful impact on guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Groups & Reservations Lead — Guest Experience & Growth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Groups & Reservations Lead — Guest Experience & Growth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
