At a Glance
- Tasks: Manage group reservations and ensure smooth communication from inquiry to booking.
- Company: Join the vibrant team at IBIS London City Shoreditch, part of the Accor network.
- Benefits: Enjoy free hotel stays, discounts, meals, and access to professional development.
- Other info: Diverse and inclusive workplace with limitless opportunities across 5000 hotels worldwide.
- Why this job: Be part of a dynamic hospitality environment and make memorable moments for guests.
- Qualifications: Prior experience in reception or reservations is a plus, but not essential.
The predicted salary is between 30014 - 30014 £ per year.
Company Overview
Our mission at IBIS London City Shoreditch is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! Ready to discover more? Get in touch with us. We would love to hear from you.
By working at the IBIS London City Shoreditch you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities.
As part of our team you can have:
- Salary - £30,014.4 per annum.
- Contract start date - 1st April, 2026
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C Applies)
- Talent gym access
- Stylish and functional uniform provided
- Delicious complimentary meals on duty prepared by our creative chefs
- Discounted hotel rates all over the world in Accor Hotels
- Grow your skills and learn more through our Apprenticeship
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality. All benefits subject to availability and T&C.
If you feel you are the right candidate for the role as our Groups Reservations Coordinator, please click ‘apply’ now! We’d love to hear from you!
Job Description
- Process and input group reservations following hotel reservations policy.
- Follow-up on all the groups starting from inquiry to actualization and keep track of the payment and cancellation deadlines.
- Update and process any group’s agreed commission timely.
- Keep a check on the room inventory to maximize room sales.
- Answer all group related calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained. Answer all individual reservations related calls in the absence of the individual reservations coordinator.
- Monitor group room block status and update availability.
- Ensure all reservations are accurately actioned within the same working day.
- Check and update, as necessary, group rates in Opera cloud.
Qualifications
- Prior experience at reception / reservations is preferable but not mandatory
- Clear oral/written communication
- Exemplary time management and organizational skills
- Problem solving abilities
- Previous experience in a similar role is preferable not necessary.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data – When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Groups Reservations Coordinator employer: Accor Hotels
At IBIS London City Shoreditch, we pride ourselves on being an exceptional employer that fosters a vibrant work culture and prioritises employee growth. As part of the Accor network, you will enjoy a range of benefits including free hotel stays, discounted dining, and access to our Accor Academy for continuous learning, all while contributing to a diverse and inclusive environment that values your unique contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Groups Reservations Coordinator
✨Tip Number 1
Get to know the company! Before your interview, dive into IBIS London City Shoreditch's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Groups Reservations Coordinator, you'll need to be clear and courteous on the phone. Try role-playing with a friend to nail down your greeting and responses to common questions.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or reservations in the past. This will demonstrate your ability to handle the busy environment at IBIS.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Accor family. We can’t wait to hear from you!
We think you need these skills to ace Groups Reservations Coordinator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Groups Reservations Coordinator role. Highlight any relevant experience and skills that match the job description. We love seeing how you connect with our mission!
Be Clear and Concise:Keep your writing clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially in a hospitality setting where clarity is key.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Accor Hotels
✨Know the Company Inside Out
Before your interview, take some time to research IBIS London City Shoreditch and the Accor network. Understand their mission, values, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Groups Reservations Coordinator, clear communication is key. During the interview, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully communicated with clients or colleagues in the past, especially in high-pressure situations.
✨Demonstrate Your Organisational Skills
Highlight your time management and organisational abilities during the interview. You could share specific instances where you managed multiple tasks or projects simultaneously. This will reassure the interviewers that you can handle the demands of processing group reservations efficiently.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, or opportunities for growth within the company. This shows that you're not just interested in the job, but also in how you can contribute to and grow with the organisation.
