At a Glance
- Tasks: Manage group reservations and ensure smooth communication from inquiry to booking.
- Company: Join a leading hotel brand known for its inclusive culture and growth opportunities.
- Benefits: Enjoy a competitive salary, free hotel stays, discounts, and access to wellness resources.
- Other info: Explore limitless career opportunities across 5,000 hotels worldwide.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong communication skills and a knack for organisation; experience is a plus but not required.
The predicted salary is between 30014 - 30014 £ per year.
Process and input group reservations following hotel reservations policy. Follow-up on all the groups from inquiry to actualisation and keep track of the payment and cancellation deadlines. Update and process any group’s agreed commission in a timely manner. Keep a check on the room inventory to maximise room sales. Answer all group related calls promptly, within 3 rings, using the specified greeting for the hotel in a courteous and efficient manner, ensuring that all relevant information is obtained; also answer individual reservations related calls in the absence of the individual reservations coordinator. Monitor group room block status and update availability. Ensure all reservations are accurately actioned within the same working day. Check and update group rates in Opera Cloud as necessary.
Qualifications
- Prior experience at reception/reservations is preferable but not mandatory.
- Clear oral and written communication skills.
- Exemplary time‑management and organisational skills.
- Problem‑solving abilities.
- Previous experience in a similar role is preferable, though not required.
Benefits
- Salary – £30,014.4 per annum.
- Contract start date – 1st April, 2026.
- Free night stays in our UK hotels and up to 30% discount in any Accor Restaurant (T&C applies).
- Talent gym access.
- Stylish and functional uniform provided.
- Delicious complimentary meals on duty prepared by our creative chefs.
- Discounted hotel rates worldwide in Accor Hotels.
- Opportunities to grow your skills and learn more through our apprenticeship and Accor Academy.
- Support for your wellbeing in both professional and personal lives.
- Opportunity to grow your experience anywhere; explore limitless opportunities across 5,000 hotels in over 100 countries.
- Participation in initiatives to build a more inclusive and sustainable world.
- And many more benefits and perks – our objective is simple: to make you grow and give you the spark to unleash your personality (all benefits subject to availability and T&C).
Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Personal Data Processing
When you submit an application to IBIS London City Shoreditch, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates’ personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Group & Sales Coordinator employer: Accor Hotels
At IBIS London City Shoreditch, we pride ourselves on being an exceptional employer that values diversity and inclusion while fostering a supportive work culture. With competitive benefits such as free hotel stays, discounts at Accor restaurants, and access to our Talent Gym, we are committed to your personal and professional growth through opportunities like the Accor Academy. Join us in a vibrant location where you can explore limitless career possibilities across our global network of over 5,000 hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Group & Sales Coordinator
✨Tip Number 1
Get to know the company! Research IBIS London City Shoreditch and understand their values, culture, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since clear oral and written communication is key for the Group & Sales Coordinator role, try role-playing common scenarios with a friend. This will help you feel more confident when answering calls or discussing group reservations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects at once. Highlighting your time-management abilities will demonstrate that you can handle the fast-paced environment of hotel reservations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Group & Sales Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Group & Sales Coordinator role. Highlight any relevant experience, especially in reservations or customer service, and show us how your skills match what we're looking for.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine through, so make every word count!
Show Your Organisational Skills:Since this role involves managing group reservations and deadlines, give us examples of how you've successfully organised tasks in the past. This will help us see your time-management abilities in action.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Accor Hotels
✨Know the Job Inside Out
Make sure you thoroughly understand the role of a Group & Sales Coordinator. Familiarise yourself with the key responsibilities, like processing group reservations and managing payment deadlines. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since clear communication is crucial for this role, practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've effectively communicated in past roles, especially when handling inquiries or resolving issues.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when juggling multiple group reservations. Consider sharing specific strategies or tools you use to keep track of tasks and deadlines, as this will highlight your suitability for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the company culture, team dynamics, or growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you.
