At a Glance
- Tasks: Lead a dynamic Food & Beverage team to deliver exceptional service and guest satisfaction.
- Company: Join Novotel Glasgow, where we create memorable moments for our guests.
- Benefits: Enjoy discounted hotel rates, professional development, and a focus on wellbeing.
- Other info: Experience limitless opportunities across 5000 hotels worldwide.
- Why this job: Be part of a fun, high-energy team making a real impact in hospitality.
- Qualifications: Fluency in English and a passion for customer service are essential.
The predicted salary is between 27700 - 27700 £ per year.
Our mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell. As part of our team you can have:
- Discounted hotel rates worldwide in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks – Our objective is simple: make you grow and give you the spark to unleash your personality
As our next Food & Beverage Team Leader, you will:
- Provide guidance and support to the Food and Beverage team, helping them to achieve their potential and accomplish overall departmental objectives.
- Be responsible for ensuring the Food & Beverage outlet/s run efficiently and that customers are satisfied with the quality of food, drink and service they receive.
- Give attention to detail, ensuring that the work environment is a safe, pleasant and well‑maintained space.
- Be involved in daily financial administrative tasks, stock management and end of month reporting.
- Work duty manager shifts as and when required.
You will have the opportunity to be part of a high‑energy, fun team that delivers excellent customer service each day to all our guests. To ensure you can best welcome and care for our guests you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one‑night stay for you to experience this first hand.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Your role will include:
- Organising the daily operations of the Food & Beverage team
- Ensuring 5‑star service quality across all F&B areas including our Restaurant, Conference and Events, In‑Room Dining, and Bar
- Leading by example, motivating, and coordinating the Food & Beverage team to exceed guest expectations
- Communicating feedback and key information to the Food & Beverage leadership team
- Maintaining high levels of guest satisfaction by promptly addressing any concerns or special requests
- Conducting team training to align with premium brand and service standards
- Collaborating with the culinary team to support with menu implementation and delivery
- Monitoring rosters and staffing schedules to meet operation requirements
Food & Beverage Team Leader in Glasgow employer: Accor Hotels
At Novotel Glasgow, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Food & Beverage Team Leader, you will enjoy numerous benefits including discounted hotel rates worldwide, continuous learning opportunities through the Accor Academy, and a commitment to your personal and professional wellbeing. Join our dynamic team where you can grow your career in a supportive environment while creating memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Leader in Glasgow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Accor Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Accor Hotels
Don't be shy about reaching out to Accor Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Food & Beverage Team Leader in Glasgow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Accor Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Accor Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
