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For Companies At a Glance
- Tasks: Welcome guests and provide friendly, engaging service every day.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy a full-time role with a competitive hourly rate and opportunities for growth.
- Why this job: Be part of a vibrant team, creating memorable experiences in a dynamic environment.
- Qualifications: A service-focused personality and fluency in English are essential.
- Other info: Work in a supportive team of 30 at Ibis London Wembley with diverse talent.
The predicted salary is between 28000 - 42000 £ per year.
Company Description
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Job Description
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case, then we want YOU to join our Front Office team!
Ibis London Wembley is looking for a positive team member to support the reception team and create memorable experiences for our guests.
What will you do?
- Welcome the guests and consistently offer professional, friendly and engaging service.
- Contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Review arrivals, ensure that special requests are met and service is anticipatory.
- Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.
- Assist in growing ALL program membership.
Your experience and skills include:
- Service focused personality is essential.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people. By joining us as a Front Office Manager, you will become part of a friendly team of 30 talents. Our hotel offers 210 Ibis rooms, and a bar-restaurant. To ensure you can best welcome and care for our guests you will need to be fluent in English.
This is a full-time position (39 hours per week), with a rotating schedule from Monday to Sunday and two days off per week. The hourly rate is £13.88. Only candidates with the legal right to work full-time in the UK will be considered.
Ready to discover more? Get in touch with us. We would love to hear from you.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Team Member employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Ibis brand and its values. Understanding what makes Ibis unique will help you connect with the team and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Network with current or former employees of Accor, especially those in front office roles. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the position.
✨Tip Number 3
Prepare to showcase your customer service skills in a practical way. Think of examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation effectively.
✨Tip Number 4
Stay updated on hospitality trends and customer service best practices. Being knowledgeable about the industry will not only impress your interviewers but also show your commitment to providing exceptional guest experiences.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Office Team Member position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to create memorable experiences for guests. Mention specific qualities that make you a great fit for the team, such as your service-focused personality and ability to handle guest concerns.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality roles. Use specific examples to demonstrate how you've successfully contributed to guest satisfaction in past positions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Accor Hotels
✨Show Your Passion for People
Since the role is all about interacting with guests, make sure to express your enthusiasm for customer service. Share examples of how you've created memorable experiences for others in previous roles.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you handle guest concerns and complaints. Think of specific situations where you turned a negative experience into a positive one, showcasing your ability to react promptly and effectively.
✨Familiarise Yourself with the Company
Research Accor and the Ibis London Wembley specifically. Understand their values and what they stand for, so you can align your answers with their mission and demonstrate that you're a good fit for their team.
✨Practice Your English Communication
As fluency in English is essential, practice speaking clearly and confidently. You might even want to rehearse common interview questions with a friend to ensure you convey your thoughts effectively during the interview.
