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- Tasks: Lead the front office team and ensure top-notch service for all guests.
- Company: Join a vibrant hotel committed to exceptional guest experiences.
- Benefits: Competitive pay, training opportunities, and a diverse work environment.
- Other info: Diverse workplace with a focus on inclusion and personal growth.
- Why this job: Be the face of the hotel and make every guest feel special.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 25000 - 30000 ÂŁ per year.
Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service. Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel during Duty Manager Shifts. Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.
Assist in conducting training for all Front Office employees. Direct daily front office operations. Greet and escort Very Important Guests (VIPâs) and attend to their special needs as appropriate. Attend to credit problems. Ensure efficient and courteous porter service. Supervise front cashiers and help out with accounting problems. Patrol and inspect public areas during evenings to make sure everything is in order. Control hotel duty keys and floats whilst on duty. Supervise and support the Front Office team. Assist with preparation of rosters, ensuring that suitable and cost effective employee levels are maintained at all times. Rosters to be authorised by appropriate department head.
Ensure department policies and procedures are understood by all employees and observed in tasks performed. Ensure effective communication of new and updated information regarding policies, rates and general hotel information. Ensure strict procedures are followed for all cash/credit card transactions, accounting and banking procedures, issue of keys and guest confidentiality.
Customer Relations
Provide efficient, friendly and professional service to all guests. Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction. Take initiative to ensure that interactions with our customers (internal or external) are positive and productive, call the Manager on Duty if difficulties arise. Work together with trust so that colleagues and management meet the goals of the department/Hotel. Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency. Take every opportunity to be a âsalespersonâ by active selling of special promotions and facilities available within the Hotel. Implement the Accor values and Accor customer vision to âOffer the Best Service to Our Customersâ.
Talent and Culture Responsibilities
Establish on-going On Job Training Programs within the department to meet Brand and Service Standards. Use Department Procedure Manuals as a base for all service procedures training. Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service Standards and Procedures Manuals. Effectively use the guest feedback to improve product and service delivery. Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Front Office Supervisor / Duty Manager employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Front Office Supervisor / Duty Manager
â¨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and donât be shy about letting people know youâre on the hunt for a Front Office Supervisor role. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the hotelâs values and service standards. Be ready to share how your experience aligns with their mission to provide Total Customer Satisfaction. Show them youâre not just a fit for the role, but for their team culture too!
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for supervisory roles in hospitality. This will help you articulate your leadership style and how you handle guest relations under pressure.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Letâs get you that Front Office Supervisor position!
We think you need these skills to ace Front Office Supervisor / Duty Manager
Some tips for your application đŤĄ
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring friendly and engaging service to our team. Donât be afraid to share a bit about yourself and what makes you passionate about hospitality.
Tailor Your Application: Make sure to tailor your application to the Front Office Supervisor role. Highlight your experience in leading teams, managing operations, and providing excellent customer service. We love seeing how your skills align with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of communication we value in our hotel environment.
Apply Through Our Website: Donât forget to apply through our website! Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it shows youâre keen on joining our team at StudySmarter!
How to prepare for a job interview at Accor Hotels
â¨Know the Hotel Inside Out
Before your interview, make sure you research the hotel thoroughly. Understand its layout, services, and any special events happening soon. This will show your potential employer that you're genuinely interested and ready to step into the role.
â¨Demonstrate Leadership Skills
As a Front Office Supervisor, you'll need to lead a team. Prepare examples of how you've successfully managed teams in the past, handled conflicts, or improved service standards. Be ready to discuss how you can inspire and motivate your future colleagues.
â¨Showcase Your Customer Service Expertise
Customer satisfaction is key in this role. Think of specific instances where you've gone above and beyond for a guest or resolved a tricky situation. Highlighting these experiences will demonstrate your commitment to providing excellent service.
â¨Prepare for Scenario Questions
Expect questions about how you'd handle various situations, like dealing with a difficult guest or managing a busy shift. Practise your responses to these scenarios so you can showcase your problem-solving skills and ability to stay calm under pressure.