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- Tasks: Lead the Front Office team, manage guest experiences, and oversee daily operations.
- Company: Join Accor, a global hospitality leader with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, wellness support, and endless learning opportunities.
- Why this job: Be part of a fun, diverse culture that values personal growth and sustainability.
- Qualifications: Previous experience in a similar or leadership role is essential.
- Other info: Fluency in English is required; enjoy a complimentary stay to understand guest perspectives.
The predicted salary is between 36000 - 60000 £ per year.
Company Description Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play. By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible. Job Description Novotel London Waterloo with its 187 bedrooms, 6 meeting rooms, bar, restaurant and fitness & sauna, is finally opening again and is looking for its new Front Office Manager ! Are you an ambitious Assistant Front Office Manager or a Senior Front Office Team Leader looking to work in a fun, stimulating and engaging environment? As part of our team you can enjoy: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality As our next Front Office Manager, you… Will be the ‘face of Novotel London Waterloo ’, with autonomy over the day-to-day management of the Front Office and Reservations departments in terms of rotas, team recruitment, and purchases. Together with the Operations Manager, you will address guest complaints and provide solutions, ensuring a wonderful guest experience. With an open attitude, you will motivate and inspire the front office team to provide high-quality services for your guests. We would love you to be pro-active, curious, creative, and have a great sense of humour. As a member of the hotel’s management team, you will participate in management meetings and carry out Duty Management shifts accordingly. You enjoy learning while developing and teaching the members of your team. Accor values equal opportunity; we are a naturally diverse workforce and sustain a powerful people’s culture. Our superpower? We put people at the heart of everything we do. We offer working in a fantastic, busy, and successful hotel, a great wage package including yearly bonus objectives and enhanced annual leave after one year of service. Working for Novotel and Accor offers additional benefits such as free weekend stays, special discounts within Accor, and optional private pension and health insurance. If the above excites you, then please get in touch! A little more information: To ensure you can best welcome and care for our guests, you will need to be fluent in English. Understanding things from our guest’s perspective is key, so while you are settling into your new role, we will arrange a one-night stay for you to experience this firsthand. Ready to discover more? Get in touch with us. We would love to hear from you. One more thing… By working at the Novotel London Waterloo , you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong. Qualifications Previous experience in a similar or leadership role is mandatory. #J-18808-Ljbffr
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager - Novotel London Waterloo
✨Tip Number 1
Familiarise yourself with the Novotel brand and its values. Understanding their commitment to sustainability and guest experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Accor, especially those in management roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your leadership skills and ability to handle guest complaints effectively. This will showcase your readiness for the Front Office Manager role.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly in guest services and technology. Being knowledgeable about these trends can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Front Office Manager - Novotel London Waterloo
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office management or similar roles. Emphasise leadership skills, guest service excellence, and any specific achievements that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention how your previous experiences have prepared you for the Front Office Manager role and how you can contribute to the Novotel London Waterloo.
Highlight Language Proficiency: Since fluency in English is essential, ensure that your application clearly states your language skills. If you have experience in other languages, mention them as they can be an asset in a diverse environment.
Showcase Your People Skills: In your application, provide examples of how you've motivated teams or resolved guest complaints in the past. This will demonstrate your ability to lead and inspire the front office team effectively.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of how you've handled challenges in the past.
✨Understand the Guest Experience
Accor places a strong emphasis on guest satisfaction. Familiarise yourself with the Novotel London Waterloo's services and think about how you would enhance the guest experience. Be ready to share ideas during the interview.
✨Demonstrate Your Problem-Solving Abilities
You will need to address guest complaints effectively. Prepare examples of how you've resolved issues in previous roles, focusing on your approach and the outcomes. This will show your ability to handle pressure and maintain high service standards.
✨Emphasise Your Commitment to Diversity and Inclusion
Accor values diversity and inclusion. Be ready to discuss how you have fostered an inclusive environment in your past roles and how you plan to continue this at Novotel London Waterloo.
