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For Companies At a Glance
- Tasks: Lead the Front Office team and ensure exceptional guest experiences.
- Company: Join the Mercure Hotel Düsseldorf City Center, a renowned 4-star hotel in the city centre.
- Benefits: Enjoy a fixed 13th salary, bonuses, and extensive training opportunities.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth potential.
- Qualifications: Must have relevant experience, strong communication skills, and a hands-on approach.
- Other info: Permanent contract with benefits of an international hotel chain.
The predicted salary is between 30000 - 42000 £ per year.
Das Mercure Hotel Düsseldorf City Center am Stresemannplatz ist ein traditionsreiches und individuell geführtes 4-Sterne-Haus im Herzen der City, nahe "KÖ" und Altstadt. Es verfügt über 163 Zimmer, 2 Restaurants, eine Bar mit Aussenterrasse und 3 Konferenzräume für bis zu 90 Personen.
Wir suchen ab dem 1. September einen Front Office Manager (m/w/d).
- Verantwortung und Koordination des Front Office Teams
- Enge Zusammenarbeit mit der Direktion
- Aktive Unterstützung im operativen Geschäft
- Gästebetreuung
- Dienst- und Urlaubsplanung
- Audit Intern
- Projektarbeiten
Qualifikationen:
- Abgeschlossene Ausbildung und Berufserfahrung
- Durchsetzungsstarke Persönlichkeit mit Leidenschaft und Kompetenz
- Team- und Kundenorientiert
- Hands-On Mentalität
- Ausgeprägte Kommunikationsfähigkeit
- Gute Deutsch- und Englischkenntnisse, jede weitere Sprache von Vorteil
Zusätzliche Informationen:
- Festes 13. Gehalt
- Prämiensystem
- Zusätzliche VWL- und Sozialzusatzleistungen
- Einen unbefristeten Arbeitsvertrag
- Sämtliche Vorteile einer internationalen Hotelkette
- Persönliche Trainings- und Weiterentwicklungsmöglichkeiten
Hotel managed by Essendi Germany GmbH
Front Office Manager (m/w/d) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager (m/w/d)
✨Tip Number 1
Familiarise yourself with the Mercure brand and its values. Understanding their commitment to customer service and quality will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the hotel. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your leadership skills and ability to manage a team effectively. This role requires strong coordination, so showcasing relevant scenarios will be beneficial.
✨Tip Number 4
Brush up on your language skills, especially in German and English. Being able to communicate fluently in both languages will not only enhance your application but also show your commitment to guest relations.
We think you need these skills to ace Front Office Manager (m/w/d)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Manager position. Tailor your application to highlight relevant experience and skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in hotel management or front office roles. Emphasise your leadership skills, customer service experience, and any relevant certifications.
Write a Strong Cover Letter: In your cover letter, express your passion for the hospitality industry and your motivation for applying to this specific role. Mention how your skills align with the company's values and the requirements of the position.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Accor Hotels
✨Show Your Leadership Skills
As a Front Office Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight your ability to motivate and support your colleagues.
✨Demonstrate Customer Service Excellence
This role requires a strong focus on guest satisfaction. Share specific instances where you went above and beyond for a guest or resolved a challenging situation. This will showcase your commitment to customer service.
✨Know the Hotel and Its Offerings
Familiarise yourself with the Mercure Hotel Düsseldorf City Center and its amenities. Being knowledgeable about the hotel's services, such as the restaurants and conference facilities, will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Operational Scenarios
Expect questions related to daily operations and problem-solving. Think of scenarios you might face in the role and how you would handle them. This could include managing staff schedules or dealing with guest complaints, so be ready to demonstrate your hands-on mentality.
