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- Tasks: Manage daily admin tasks, greet guests, and handle queries with a smile.
- Company: Join Accor, a global leader in hospitality that values your individuality.
- Benefits: Enjoy opportunities for growth, learning, and a supportive work environment.
- Why this job: Be part of a dynamic team that prioritises customer satisfaction and teamwork.
- Qualifications: Degree in hotel management and at least 1 year of relevant experience required.
- Other info: Embrace a role where every day brings new challenges and opportunities.
The predicted salary is between 28800 - 43200 £ per year.
\”Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS\”
- Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms, visitors.
- Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
- Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
- Communicate with AMGSon all matters regarding guest services & hotel operations.
- Ensure documentation of all guest related issues using the logbook.
- Sign media and supervise shift handover procedures.
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues.
- Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.
- Assist Guest Relations in greeting, rooming, and sending off guests.
- Inspect front of house and back of house regularly for cleanliness and orderliness.
- Ensure that front line staff complies with marketing techniques and maximizes sales.
- Check billing instructions, monitor guest credit and act upon any discrepancies.
- To maintain Front Office log book and shift reports.
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Degree or diploma in hotel management
- Minimum 1yearof relevant experience in a similar capacity
- Good communication and customer contact skills
- Well-presented and professionally groomed at all times
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Front Office Executive employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Executive
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to hospitality and customer service will help you align your responses during interviews, showcasing that you're a great fit for their culture.
✨Tip Number 2
Network with current or former employees of Accor. Engaging with them can provide you with insider knowledge about the company and its expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific scenarios where you've excelled in customer service. Highlighting your problem-solving skills and ability to handle guest complaints effectively will demonstrate your readiness for the Front Office Executive role.
✨Tip Number 4
Showcase your teamwork abilities. Since the role involves motivating and developing the reception team, be ready to share examples of how you've successfully collaborated with others in previous positions.
We think you need these skills to ace Front Office Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and customer service. Emphasise any previous roles where you managed guest relations or worked in a front office environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry. Mention specific experiences that demonstrate your ability to exceed customer expectations and handle complaints effectively.
Showcase Communication Skills: In your application, provide examples of how you've successfully communicated with guests and resolved issues. This is crucial for a Front Office Executive role.
Highlight Teamwork Experience: Since the role involves motivating and developing a reception team, include instances where you've worked collaboratively with others to achieve common goals in a professional setting.
How to prepare for a job interview at Accor Hotels
✨Showcase Your Customer Service Skills
As a Front Office Executive, your ability to handle guest queries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved issues or exceeded customer expectations. This will demonstrate your capability in providing excellent service.
✨Research the Company Culture
Accor values individuality and personal growth. Familiarise yourself with their mission and values, and think about how your own personality aligns with them. This will help you convey why you would be a great fit for their team during the interview.
✨Prepare for Teamwork Questions
Since motivating and developing the reception team is part of the role, be ready to discuss your experience working in teams. Think of specific instances where you contributed to a positive team environment or helped resolve conflicts.
✨Dress Professionally and Be Well-Groomed
First impressions matter, especially in hospitality. Ensure you are dressed smartly and present yourself well. This not only reflects your professionalism but also shows that you understand the importance of appearance in the front office role.
