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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and coordinate with housekeeping.
- Company: Join Accor, a global leader in hospitality with endless growth opportunities.
- Benefits: Enjoy training, career development, and exclusive discounts across our hotels.
- Why this job: Be the first point of contact, making every guest's stay unforgettable in a vibrant team.
- Qualifications: Fluent in Italian and English, with strong interpersonal skills and a passion for service.
- Other info: Diversity and inclusion are at our core; we celebrate every unique story.
The predicted salary is between 20000 - 30000 £ per year.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
We are looking for one receptionist to welcome our guests at Novotel Milano Linate. As the first point of contact for our hotel, the receptionist will play a crucial role to impact positively our guest.
Responsibilities:- Check in and check out
- Allocation of rooms coordinating with the housekeeping department.
- Anticipating guests' needs and handling their inquiries
- Having a complete knowledge of the hotel, including room types, relative features and facilities, rates, F&B outlets and promotions, etc.
- During the night shift, you are responsible for activities such as hotel closing, cash collection, and anticipating the needs of the next day.
- Careful of others and the environment around you: you contribute to making the stay as impeccable as unforgettable by bringing your little personal touch!
- With a strong team spirit and a keen sense of interpersonal skills, you are attentive to the needs of guests.
- Very fluent in Italian and English, you also have a good knowledge of a third language.
By joining us as a receptionist, you will become an Heartist.
What we offer:- Be part of an international company
- Work for a leader brand as Accor present in more than 110 countries
- Training, development and career opportunities
- Benefits according to the role
- Accor discounts card
What's more, Accor offers you training in all the hotel jobs throughout your career and infinite possibilities for career development across multiple establishments and brands within the group's hotels.
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/. We will be waiting for you!
Be ALL you are with all your Heart #LimitlessCareers
Front Office Agent (M/F) employer: Accor Hotels
Contact Detail:
Accor Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Agent (M/F)
✨Tip Number 1
Familiarise yourself with the Novotel Milano Linate and its offerings. Knowing the hotel’s features, room types, and services will help you stand out during interviews, as you can demonstrate your enthusiasm and knowledge about the place.
✨Tip Number 2
Practice your interpersonal skills by engaging with people in various settings. As a Front Office Agent, you'll need to be attentive and responsive to guests' needs, so honing these skills in everyday interactions can give you an edge.
✨Tip Number 3
Brush up on your language skills, especially in English and Italian, as well as any additional languages you may know. Being multilingual is a significant advantage in hospitality, and it shows your commitment to providing excellent service.
✨Tip Number 4
Network with current or former employees of Accor. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and make a positive impression during the hiring process.
We think you need these skills to ace Front Office Agent (M/F)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Accor that resonate with you, such as their commitment to diversity and inclusion, and how you can contribute to their team spirit.
Highlight Language Skills: Since fluency in Italian and English is essential, make sure to clearly state your language proficiency in your CV. If you know a third language, mention it prominently as it could set you apart from other candidates.
Showcase Interpersonal Skills: In your CV and cover letter, provide examples of your interpersonal skills and how you've successfully interacted with guests or customers in previous roles. This will demonstrate your ability to create a welcoming atmosphere for guests.
How to prepare for a job interview at Accor Hotels
✨Know the Hotel Inside Out
Familiarise yourself with all aspects of the hotel, including room types, facilities, and current promotions. This knowledge will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Interpersonal Skills
As a Front Office Agent, you'll be the first point of contact for guests. Highlight your ability to communicate effectively and your experience in handling guest inquiries. Share examples of how you've positively impacted customer experiences in the past.
✨Demonstrate Team Spirit
Emphasise your ability to work well within a team. Discuss any previous experiences where collaboration was key to achieving a goal, especially in a hospitality setting. This will show that you understand the importance of teamwork in providing excellent service.
✨Prepare for Common Interview Questions
Anticipate questions related to guest service scenarios, such as how you would handle difficult guests or manage busy check-in times. Practising your responses will help you feel more confident and articulate during the interview.
