At a Glance
- Tasks: Welcome guests, manage check-ins/outs, and handle calls while ensuring guest account accuracy.
- Company: Join the Novotel London Greenwich, part of the global Accor Hotels group.
- Benefits: Enjoy discounted hotel rates worldwide and access to learning programs through Accor Academy.
- Other info: This is a part-time position with flexible working hours.
- Why this job: Be part of a team that promotes inclusivity and sustainability in hospitality.
- Qualifications: Previous experience in similar roles is preferable; excellent customer service skills required.
The predicted salary is between 20000 - 25000 £ per year.
Welcome guests warmly and provide a smooth and efficient check-in and check-out experience while ensuring guest accounts are kept accurate and up to date.
Handle incoming calls professionally and courteously, always aiming to deliver excellent customer service and a positive guest experience.
Follow all security and confidentiality procedures to ensure the safety and privacy of guests at all times.
Provide clear, accurate, and professional information regarding guest bookings, payments, and billing during arrival and departure.
Respond positively and efficiently to guest and colleague enquiries, directing them to the appropriate department when needed.
Promote hotel services and room options in a friendly and confident manner to help maximise guest satisfaction and hotel revenue.
Qualifications
- Previous experience in similar roles is preferable.
- Friendly, approachable with excellent customer service skills.
- Attention to detail and exceptional organisational skills.
- Strong team player and positive attitude.
- Ability to work effectively under pressure.
- Essential to be flexible with working hours.
- Must already have the right to work in the UK.
Benefits
- Discounted hotel rates all over the world in Accor Hotels.
- Continuously learn and develop yourself with our Accor Academy.
- Support your wellbeing in your professional and personal lives.
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries.
- Participate actively in initiatives to build a more inclusive and sustainable world.
- Competitive salary.
- Pension scheme.
- Cycle to work scheme.
- Staff uniforms provided.
- Learning programs through our academies.
- Hotel discounts and benefits worldwide.
Contract Details
- Contract type: Part Time
- Number of hours: PT
- Start date: Now
- Location: Novotel London Greenwich
Front of House Team Member employer: Accor Hotels
At Novotel London Greenwich, you can enjoy competitive salaries and a pension scheme. The hotel supports your wellbeing and offers opportunities for growth across 5000 hotels globally. Join a team committed to inclusivity and sustainability.
